Mission Details
The mission is based in Saint-Quentin-en-Yvelines.
The contract is planned for 3 days per week (Tuesday, Wednesday, and Thursday), with the possibility of evolving to full-time by 2026.
This is a proximity mission, so no remote work is planned.
Objective
Provide high-level proximity support to VIP users in a large international company.
Main Responsibilities
<ul>
<li>Handle VIP requests with enhanced SLA</li>
<li>Intervene on critical incidents with rapid escalation</li>
<li>Support via video conferencing, Teams, and remote access</li>
<li>Proactive and personalized support</li>
<li>Training, advice, and occasional travel assistance</li>
<li>Continuous improvement management (senior profile)</li>
</ul>
Required Profile
<ul>
<li>Excellent presentation and oral communication skills</li>
<li>Service-oriented mindset, empathy, discretion</li>
<li>Mastery of Microsoft collaborative tools and video conference equipment</li>
<li>High responsiveness and anticipation capacity</li>
<li>Essential English language skills</li>
</ul>
Work Environment
Multinational large account environment.
Very good team atmosphere, with a client who listens and is close to its service providers.
Resources will be integrated into the IT Kiosk team, dedicated to proximity support.

Technicien Support VIP - Contrat 3j/Semaine

Technicien Support VIP - Contrat 3j/Semaine

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