Customer Service & Operations Executive | Contract

Customer Service & Operations Executive

We are looking for customer-focused and detail-oriented individuals to support frontline customer service and administrative operations. This role combines public-facing responsibilities with backend administrative work, requiring candidates to assist customers, review applications and documents, manage enquiries, and support case processing activities.

The ideal candidate enjoys interacting with people, has strong communication skills, and is comfortable handling documentation and administrative tasks in a structured environment.

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Key Responsibilities

Frontline Services

• Serve as the first point of contact and provide professional assistance to customers.
• Attend to walk-in enquiries and guide customers on application procedures and requirements.
• Handle enquiries via phone and email, ensuring prompt and accurate responses.
• Assist customers with application submissions, amendments, and related requests.
• Review submitted documents and ensure required information is complete and accurate.
• Follow up on outstanding documents, applications, and customer requests.
• Liaise with internal stakeholders to resolve enquiries and support case completion.

Administrative Support

• Process applications and maintain accurate records.
• Verify documents and ensure compliance with established procedures.
• Update and maintain information in internal systems.
• Prepare and organise documents for appointments, meetings, and operational activities.
• Monitor pending cases and follow up to ensure timely completion.
• Support records management, filing, scanning, digitisation, and archiving activities.
• Perform data entry and administrative duties accurately and efficiently.

Other Duties

• Carry out any other duties assigned by the supervisor.

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Requirements

• Strong customer service and communication skills.
• Good administrative and organisational abilities.
• Comfortable interacting with members of the public.
• Able to manage sensitive information with professionalism and discretion.
• Proficient in Microsoft Office applications.
• Experience in customer service, administration, case management, reception, healthcare, education, public service, or contact centre environments will be advantageous.

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What We Offer

• Exposure to public sector
• Opportunities to contribute to customer experience and administration
• Stable working arrangements
• Exposure to work handling administration, case support, and stakeholder communication

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Working Hours

• Monday to Thursday 0800 - 1730
• Friday 0800 - 1700

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Location

• Singapore

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We regret that only shortlisted candidates will be notified.

Nadirah Hirwandy
Registration No: R26163495
APBA TG Human Resource Pte Ltd
EA License No: 14C7275