Deputy Manager- Operations

Job Description Deputy Manager, Operations

Location: Dankuni Bill, Dankuni, Kolkata, West Bengal, India
Site: KOLKT20
Function: Operations
Role: Deputy Manager Operations

Role Purpose

Lead frontline operations and associates to deliver safe, efficient, high-quality, and customer-focused performance . Drive daily execution against volume, productivity, SLA, and quality targets while building a strong performance and continuous-improvement culture.

Key Responsibilities

• Lead and manage frontline operations and associates.

• Drive daily volume, productivity, SLA, and quality performance.

• Plan manpower, rosters, shifts, and resource utilization.

• Monitor operational metrics and implement timely corrective actions.

• Ensure adherence to Amazon SOPs, safety, quality, and process standards .

• Drive Kaizen, continuous improvement, cost reduction, and productivity initiatives .

• Manage operational escalations, peak-period execution, and business contingencies.

• Partner with HR, RME, IT, Transportation , and other stakeholders to resolve operational issues.

• Coach, develop, and engage team members while building a high-performance culture.

• Conduct regular performance reviews and identify opportunities for process and people improvement.

  Key Competencies

People Management | Data Analysis | Problem Solving | Operational Excellence | Stakeholder Management | Continuous Improvement

Key Performance Indicators

• Volume & throughput
• Productivity
• SLA adherence
• Quality / process compliance
• Safety performance
• Manpower utilization
• Cost/productivity improvement
• Associate engagement and performance

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.