Executive, Enterprise IT Services

About the role

The Enterprise IT Support role provides frontline IT support to all Carsome business units, covering hardware, software, network, device management, and user access services.

Key responsibilities

• Provide L1 & L2 support for hardware (PC/laptop/server), OS (Windows, macOS), network (LAN/WAN), PABX, and printers.
• Respond promptly to incidents and service requests via ticketing system, phone, or on-site.
• Troubleshoot and resolve hardware, software, and connectivity issues for end-users.
• Escalate unresolved issues to the Assistant Manager or relevant team with complete documentation.
• Manage laptop/hardware preparation, deployment, and retrieval during onboarding/offboarding.
• Maintain accurate and up-to-date IT asset records in the ITAM system.
• Provision and deprovision user accounts (email, workplace, business applications) during onboarding/offboarding.
• Manage access for CMS, TC, DingTalk, VPN, telephony, and other business tools.
• Assist in raising IT procurement requests (PR/PO) for hardware, software, and services.
• Ensure policies and SOPs are adhered to in all day-to-day IT activities.

About you

• Minimum Diploma in Computer Science, Information Technology, or related field.
• Minimum 2–4 years in IT support or corporate IT operations.
• Strong hands-on experience in IT support: hardware and software troubleshooting.
• Familiarity with Active Directory, Google Workspace, M365, MDM, and VPN tools.
• Understanding of IT asset management and access provisioning processes.
• Good communication skills in English, both oral and written.
• Customer-focused with strong interpersonal skills.
• Reliable, organised, and able to manage multiple tasks simultaneously.
• Have own transport and willing to travel to regional offices when required.
• Able to work after hours or weekends when required.