Independent Living Services Manager

Independent Living Services Manager

(RP0159)

Starting salary £56,868 pa with progression to £60,374 pa through annual increments subject to satisfactory service (inclusive of outer fringe allowance

37 hours per week (hybrid working)

Permanent contract

Welwyn Hatfield is looking to recruit an Independent Living Service Manager to oversee our Independent Living Service and ensure the delivery of a high quality, efficient and compliant sheltered housing service to over 2500 residents.

You will be working from our vibrant office in the heart of Welwyn Garden City. We offer flexible working to achieve a good work life balance, generous annual leave, professional development, discount to the council owned leisure facilities and much more. To see our full list of employee benefits visit My Rewards – Careers

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.

Our CORE values—Collaborative, Open, Responsible, Excellent—guide everything we do.

The role oversees the delivery of effective landlord and support services within schemes and in the community’s ensuring delivery of cost effective and customer focused service which enables older and vulnerable people in the community to live, fulfilling, healthy and independent lives.

You will be required to act as strategic lead to ensure the delivery of high quality, efficient and compliant Independent Living service. You will develop and help deliver the objectives of the Transformation Plan for Independent Living. You will drive the change programme, identify opportunities and translate these into deliverables, with clear improvement outcomes.

You will review and update policies and procedures and ensure that these are communicated to staff and applied consistently throughout the service.

You will ensure that the services provided meet legislation and regulatory requirements and reflect best practice and always deliver excellent customer care.

You will strive to positively promote resident involvement and community development and contribute to the council’s corporate objectives.

The candidate must have experience of working in supported housing and or delivering independent living services at a senior level. We are looking for a strong leader to help reshape the services of the team and therefore experience in change management is essential.

If you are interested in working in an ambitious authority, working collaboratively with dedicated officers, and helping deliver an excellent service, we want to hear from you.

For an informal conversation about the role, contact Lisa Kearns, Head of Supported Housing and Allocations [email protected]

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

You must have full UK driving licence and have access to a car.

This role is politically restricted.

Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as it will not be available once the vacancy closes.

Closing date for applications is 28 October 2026

Remote assessment will be held on 3 November 2026

Face to face interviews will be held on 9 November 2026

We are changing:

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.

To find out more, visit Devolution and Local Government Reorganisation – Welwyn Hatfield Borough Council