IT Executive - Infrastructure

• Ensure 100% uptime of group networks , servers, security solutions, backups with continuous monitoring and maintenance.
• Maintain virtualization environments (preferably VMware), cloud-based and onsite backup solutions, disaster recovery systems, router configurations, and Wi-Fi management.
• Provide frontline support by responding promptly to equipment-related or ICT issues via calls or emails.
• Administer and maintain all critical ICT infrastructure including servers, Cisco routers, VMware environments, and firewalls.
• Maintain back-end infrastructure for SAP and other business-critical software.
• Document incidents involving hardware/software failures, repairs, installations, and configuration changes.
• Ensure optimal performance of network hardware such as routers, switches, hubs, and UPS units.
• Implement and monitor cybersecurity protocols and compliance processes.
• Oversee and maintain security tools such as firewalls, antivirus software, VPNs, and intrusion detection systems.
• Manage the IT security audits and its documentation
• Manage CCTV and biometric systems in alignment with Head Office directives.
• Support IT infrastructure requirements across all group locations.
• Provide operational and project-based IT support as directed by Management.
• Awareness of SAP processes will be an added advantage.

Desired Candidate Profile

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Industry certifications preferred (e.g., VMware, Microsoft, Cisco – CCNA/CCNP, CompTIA

Security+, ITIL, etc.)

• Proficiency in database, Microsoft Windows Server, Active Directory, and backup technologies
• Proficiency in managing VMware or other virtualization platforms
• Hands-on experience with network design, LAN/WAN management, router/firewall configuration, and network tuning
• Experience in handling cloud platforms and its infrastructure like AWS / Azure.
• Project management capabilities with a focus on delivery on time.
• Handling security audits like ISO – 27001 / VA / PT and policy document preparation
• Experience with cybersecurity standards and tools (firewalls, IDS/IPS, VPNs, End point

security solutions , NAC / SOC solutions etc.)

• Working knowledge of SAP infrastructure will be an added advantage
• IT Asset management and book keeping knowledge
• Analytical and troubleshooting capabilities
• Strong communication and interpersonal skills
• Ability to work independently and manage multiple priorities
• Strong documentation and reporting abilities
• High attention to detail and a proactive approach to issue resolution
• Team-oriented mindset with ethical and professional conduct.

Key Performance Indicators (KPIs):

• Achieving and maintaining network/server/backup/DR uptime targets
• Cybersecurity audits, validation reports, and compliance checks
• IT Assets and infrastructure management.
• Integrity and reliability of backup systems
• End-user satisfaction ratings and support turnaround time