Regional Material Testing Application & Technical Support Manager

Job Description – Regional Material Testing Application & Technical Support Manager

Position Summary

Provide technical leadership and commercial support for material testing solutions by supporting frontline sales, customers, service teams and global product management. The role acts as the technical bridge between local market requirements and global innovation teams, driving application development, technical marketing, market intelligence, new product introduction and advanced troubleshooting.

Key Responsibilities

• Sales & Application Support: Deliver product, application and industry-standard training; interpret ASTM, ISO, EN and other relevant test standards; perform sample testing; develop test methods; analyse test results; support customer evaluations; and conduct competitive benchmarking of material testing systems.
• Technical Marketing: Develop application notes, technical papers, case studies and testing guides; serve as a speaker at webinars, seminars, exhibitions and customer workshops.
• Industry Engagement: Participate in standards committees, industry associations and technical conferences; monitor regulatory and technology trends in material testing.
• Product Management & Innovation: Collect customer pain points, application challenges and market insights; provide voice-of-customer feedback to global innovation and strategic marketing teams; support new product development and validation projects.
• New Product Launch & Localization: Coordinate product launch activities, field trials, product validations, sales training and localization of technical collateral and application documentation.
• Service Support: Support service engineers in diagnosing complex application-related issues; conduct advanced customer troubleshooting and technical training.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Materials Science, Metallurgy, Chemical Engineering or related discipline.
• Five or more years of experience in material testing, application engineering, technical sales support, product management or laboratory testing environments.
• Strong knowledge of mechanical testing, materials characterization, and industry testing standards.
• Excellent presentation, communication, and training skills.

Essential Competencies

• Customer Focus, Tech Savvy, Business Insight, Communicates Effectively, Interpersonal Savvy, Collaborates, Instills Trust, Drive Results, Action Oriented, Decision Quality, Plans and Aligns, Ensures Accountability, Optimizes Work Processes, Nimble Learning, Situational Adaptability

Important Competencies

• Strategic Mindset, Financial Acumen, Balances Stakeholders, Manages Complexity, Persuades, Resourcefulness, Builds Networks, Manages Conflict, Being Resilient, Manages Ambiguity, Self-Development

Less Important Competencies

• Cultivates Innovation, Global Perspective, Courage, Develops Talent

Success Measures

• Sales growth support and customer win rate improvement.
• Customer satisfaction and technical issue resolution effectiveness.
• Number and quality of technical training and market-facing presentations.
• Successful new product launches and adoption.
• The quality of market insights contributed to global innovation initiatives.