Senior Operations Executive / Operations Executive

About Glow International Malaysia Sdn Bhd

Glow International Malaysia Sdn Bhd is a growing beauty and aesthetic group operating Glo Laser Centres & Glo Clinic across Klang Valley.

We are committed to providing professional beauty and aesthetic services while creating a positive and customer-focused experience. As we continue to grow and expand our centres, we are looking for passionate and talented individuals to join our team.

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⭐️Job Descriptions

Daily Operations

• Support the Business Analyst Manager in coordinating the daily operations and administrative needs of all Glo centres.

• Communicate with all centres on all operational related issues, such as delivery arrangement, stock issues, outlet supplies, staff purchase, online orders and etc.

• Manage inventory, stock transfers, physical stock takes, stock reconciliation and shrinkage control.

• Manage centre assets, furniture, equipment, uniforms and accessories, with proper records and inventory maintained.

• Support the development and implementation of company systems and SOPs, including inventory and outlet support procedures.

• Coordinate with HR, Marketing, Training and Clinic Managers on operational needs, including manpower readiness for new centre/clinic openings.

• Prepare regular operations reports and provide data support to the Business Analyst Manager on stock movement, centre performance and opening progress.

• To ensure operational activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.

• To meet all KPIs measurement and target set accordingly.

New Outlet Setup & Projects

• Coordinate new centre/clinic setup, renovation, fit-out, utilities and overall site readiness.

• Manage equipment delivery, installation, room setup, POS/system readiness, signage and merchandising for openings.

• Monitor project timelines, budget, quality and safety for renovations and new openings.

• Support outlet relocation and expansion projects, coordinating internal departments to hit opening deadlines.

Facilities & Maintenance

• Manage centre/clinic facilities — phone lines, internet, CCTV, electrical, plumbing, equipment and fire safety systems.

• Coordinate regular maintenance and repair works; follow up until closed out.

• Oversee maintenance contracts and service providers.

Procurement & Vendor Coordination

• Manage purchase orders, supplier sourcing, quotation comparison and delivery follow-ups for outlet and HQ operational needs.

• Negotiate pricing, payment terms and delivery timelines to control cost and ensure supply continuity.

• Liaise with landlords, contractors, vendors, mall management and relevant authorities.

• Handle licences, permits and insurance applications and renewals.

• Maintain proper procurement documentation, contracts and approval records in line with company policy.

Any other duties as assigned by the Company or your manager from time to time.

🎯 Job Requirements

• Minimum Diploma in Business Administration, Operations, Supply Chain or equivalent.
• Minimum 2-3 years in retail or service outlet operations, with hands-on new outlet/store opening experience — fit-out, setup and launch coordination.
• Proven multi-outlet inventory and stock control experience.
• Strong project coordination skills and able to work to tight opening deadlines.
• Comfortable with Excel and inventory/POS systems; able to work with operational data and reporting.
• Willing to travel between outlets; able to work weekends during opening periods.
• Experience in beauty, wellness, F&B or fashion retail is an advantage.
• English and Mandarin preferred.

⭐️Job Summary⭐️

Provides operational and administrative support to all Glo centres in their daily business operations. The role works closely with the Business Analyst Manager on daily centre coordination and operations, while supporting maintenance, projects and new centre/clinic openings to ensure smooth and efficient operations.