SOFT SERVICES ASSOCIATE MANAGER — PASAY

📋 ABOUT THE ROLE

We are seeking a Soft Services Associate Manager — Staff to lead frontline service teams, elevate cleanliness standards, and ensure a welcoming, safe, and exceptional experience for every guest at our premier waterfront destination. You will supervise housekeeping, janitorial, waste management, pest control, and landscape maintenance operations — driving consistency, efficiency, and pride across all public and operational areas. This is a hands-on leadership role: you will be on the floor daily, mentoring teams, refining processes, and upholding the highest standards of service and presentation.

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✅ KEY RESPONSIBILITIES

1. Team Leadership & Deployment

• Lead, schedule, and supervise soft services staff — janitorial, housekeeping, waste management, and landscaping teams — ensuring full coverage across all operating hours including weekends, evenings, holidays, and peak events
• Conduct daily briefings, shift handovers, and performance check-ins; set clear expectations, reinforce grooming and conduct standards, and build team morale
• Monitor attendance, productivity, and leave; resolve scheduling gaps and deploy resources dynamically
• Train new hires and upskill existing team members on cleaning methods, equipment use, chemical safety, customer interaction, and property standards

2. Standards & Quality Assurance

• Conduct regular rounds and inspections across all public areas, restrooms, lobbies, corridors, parking zones, and back-of-house facilities — verify cleanliness, order, and presentation meet premium benchmarks
• Audit service delivery; identify areas for improvement and implement corrective actions immediately
• Oversee waste segregation, collection schedules, recycling programs, and pest control monitoring — ensure compliance with environmental regulations and local ordinances
• Manage supply inventory, cleaning equipment, and consumables; prevent shortages, minimize waste, and control operational costs

3. Vendor & Contract Management

• Supervise third-party service providers for specialized tasks — deep cleaning, facade maintenance, landscaping, and pest control — monitor performance against SLAs and contractual standards
• Review service reports, approve work done, and escalate non-compliance issues promptly
• Coordinate with procurement on material sourcing and cost-effective alternatives without compromising quality

4. Stakeholder & Guest Experience

• Serve as escalation point for guest and tenant concerns related to cleanliness, maintenance, and service; resolve issues courteously and follow through to closure
• Collaborate with engineering, security, and tenant relations teams to align soft services with property-wide initiatives, events, and operational needs
• Uphold and model professional conduct, courtesy, and service excellence — embody the destination’s welcoming spirit
• Prepare daily, weekly, and monthly performance reports — service ratings, compliance scores, attendance, and cost efficiency — for leadership review

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🎓 QUALIFICATIONS

Education

• Bachelor’s degree in Hospitality Management, Business Administration, Facilities Management, or a related field

Experience

• 6 years progressive experience in housekeeping, janitorial, or facility service operations — within mall, hotel, commercial property, or large-scale resort environments
• Minimum 2 years in a supervisory or assistant manager capacity leading teams of 30+ staff
• Direct experience managing shift-based, 24/7 operations and vendor contracts
• Familiarity with waterfront/coastal property considerations — humidity, salt-air maintenance, and weather readiness
• Based in Pasay City or nearby areas; willing to work flexible hours including weekends and holidays

Core Competencies

• Team leadership, scheduling, and performance coaching
• Quality inspection, standards enforcement, and corrective action
• Knowledge of cleaning chemicals, equipment operation, and safety protocols
• Waste management, sustainability, and environmental compliance practices
• Strong communication — guest relations, staff feedback, and cross-department coordination
• Cost awareness, inventory control, and resource optimization
• Proficient in MS Office; organized and detail-oriented
• Visible, hands-on leadership — comfortable working alongside teams on the floor

Preferred

• Experience in premium mall, waterfront, or large lifestyle destination settings
• Certification in Occupational Safety & Health (OSH) or environmental management
• Familiarity with Pasay City health, waste, and environmental regulations