Azure Cloud Engineer

About us

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities.

Role and Responsibilities

VDOT ITD Tolling is seeking an Azure Cloud Engineer to join the Eng and Ops team. The role includes engineering, application support, and rotational help‑desk support within the Tolling group. Includes API Gateways, AVD, App Insights, & Office 365.

The VDOT Information Technology Division (ITD) Tolling group is seeking a Cloud Engineer to join the Tolling Engineering and Operations Team. This role provides Azure Cloud Engineering, application support, and rotational help‑desk support within the Tolling group.

The selected candidate will implement, maintain, and support resources within the Tolling Azure environment. The position collaborates with management, architects, developers, DBAs, and engineers to ensure secure, efficient, and optimized use of Azure services such as App Services, API Gateways, Function Apps, Azure Virtual Desktops, and Azure Kubernetes Service.

Primary Responsibilities:

Cloud Operations and Engineering

• Maintain and implement cloud resources in the Tolling Azure environment.
• Ensure compliance with Virginia government policies regarding security, IAM, network controls, and cost governance.
• Maintain and improve infrastructure documentation, naming conventions, tagging standards, and cloud governance artifacts.
• Assist with access reviews, role assignments, and least‑privilege IAM evaluations.
• Manage vendor‑required updates and ensure compatibility.
• Implement fault‑tolerant and highly available Azure solutions.

Monitoring, Troubleshooting, and Diagnostics

• Monitor Azure services and application workloads to ensure uptime and availability.
• Troubleshoot issues related to connectivity, access, security, application performance, and service degradation.
• Perform diagnostic deep‑dives using logs, metrics, traces, Azure Monitor, and Log Analytics.
• Analyze and tune system/application performance.

Operational Support

• Participate in daily/weekly operational cycles including pattern monitoring, incident reviews, and maintenance readiness checks.
• Triage production issues, ensure timely resolution, and document root‑cause findings.
• Execute and support off‑hours work as needed.
• Define change requests, detailed implementation plans, and roll‑back procedures.

Technical Development and Compliance

• Understand end‑to‑end data flows across tolling systems, roadways data, financial transactions, and reporting tools.
• Support optimization of integrations and data movement.
• Apply PCI or other regulatory compliance requirements when evaluating system behavior and logging patterns.
• Manage key vaults, passwords, certificates, and secure credential storage.

Collaboration and Communication

• Work directly with architects, engineers, managers, and cross‑functional teams to use Azure services effectively.
• Provide best‑practice guidance related to SaaS, PaaS, and IaaS.
• Communicate clearly in written and verbal form with internal and external stakeholders.
• Support multiple concurrent projects of complex technical scope.

Special Instructions

• Position requires a fingerprint‑based background check.
• Continued education is expected at the contractor’s own expense to stay current with VDOT technologies.

Required Qualification

• Minimum 3 years of experience with Microsoft Azure services.
• Bachelor’s degree in computer science, information systems, or equivalent experience.
• Demonstrated ability to communicate requirements and design concepts clearly.
• Experience working in Windows environments.
• Experience with Office 365 services and administering Single Sign‑On (SSO) including Entra ID.
• Solid scripting experience (PowerShell and/or Python).
• Ability to create network and system topology documentation.
• Experience with Azure Virtual Desktops.
• Office 365 services and Power Apps.
• Azure certification (preferred).