Customer Service Executive

Job highlights

• Maintaining daily call reports and weekly call reports of all department . Daily call listening maintaining MIS,Giving feedback to managers . Outcall for Google review . Education: Minimum Graduate Experience: 2Years & above Language Skill: Well Versed in English

AttachedMicrosoft Word - JD Customer Relatioship Manager

Current Designation: Customer Service Executive Proposed Designation Customer Service Executive

Department/Group: All Department Occupied by

Location: Mumbai Kandivali Position Type: Full-Time

Reports to: Manager Positions Supervised None

Internal Relation: Data Management Executive, Dispatch, CRM, BDM, Runners

External Relation: Insurance Companies, Customers

Mandatory Skills:

1. Proactive 2. Persuasive 3. Empathy 4. Customer-centric 5. Keen to learn 6. Target Driven 7. Good Communication & networking skills

2. Identify the customer s product/plan requirement

3. Identify/understand customer problems and areas of concern

4. Abreast with various insurance plans & policies available

5. Understand the current product portfolio 5. Knows all lines of authority and respects

Job Description

Role and Responsibilities:

Attending incoming calls and transferring them to the respective department

Understand customer requirements and suggest appropriate solutions

Handling complaints calls specially related to operations

Build & develop own database of potential customers

Maintaining daily call reports and weekly call reports of all department

Daily call listening maintaining MIS, Giving feedback to managers

Outcall for Google review

Education: Minimum Graduate Experience: 2Years & above Language Skill: Well Versed in English