Floor Manager

In 2016 JD Sports expanded into the Malaysia market and you can now find us across South East Asia. We combine the best of physical and digital retail to give a compelling consumer proposition with JD over 900 stores across 21 territories worldwide. Established in 1981 with a single store in the North West of England, JD Sports is a leading sports fashion multi-channel retailer of branded sports and casual wear. We are proud to offer customers the latest products from globally recognised brands such as Nike, adidas, Puma and The North Face, with strong private labels such as Pink Soda and Supply & Demand. We inspire our people to reach for higher levels of performance. To achieve these standards, we only recruit the best! All of our colleagues are highly skilled, self-motivated and constantly pursue perfection. The opportunity to progress arise quickly for those with the right qualities and ambition. We encourage our people to seek ways to improve our business by challenging how we merchandise, sell and manage the business, being creative and always thinking forward by suggesting alternative solutions. Colleagues from all levels of the organisation come together to solve problems and seize all opportunities. Our people are at the core of JD Sports and everything we do – could you be the next colleague to join the King of Trainers?

🎯 The Role in a Nutshell

We're looking for an energetic, customer-focused, and commercially driven Floor Manager to lead day-to-day shop floor operations at JD Sports Thailand. You'll play a key role in driving sales performance, delivering exceptional customer experience, and leading a high-performing team on the sales floor.

If you thrive in a fast-paced retail environment, enjoy coaching people, and can confidently manage store operations while maintaining brand standards, this is the role for you.

✨ What's In It For You

• Career Growth Opportunities — Clear progression pathways within JD Sports Thailand and the wider Southeast Asia business.
• Structured Development — Ongoing retail leadership training, coaching, and operational development programmes.
• Dynamic Retail Environment — Work with globally recognised sports and fashion brands in a fast-moving retail setting.
• Team Culture — Join a passionate and energetic team that thrives on collaboration and performance.
• Competitive Salary & Benefits — Salary package commensurate with experience, including staff discounts and medical benefits.

🏢 About This Opportunity

JD Sports Fashion is one of the world's leading sports fashion retailers, bringing together the most sought-after global brands across footwear, apparel, and accessories. With a growing footprint across Southeast Asia, our Malaysian team is ambitious, fast-moving, and deeply passionate about delivering the best retail experience to our customers.

🎯 What You'll Do

• Lead and motivate the sales floor team to achieve daily and monthly sales targets.
• Deliver outstanding customer service by ensuring JD Sports service standards are consistently executed.
• Monitor shop floor operations, ensuring visual merchandising and store presentation standards are maintained at all times.
• Support recruitment, onboarding, training, and development of store team members.
• Coach and guide team members on sales techniques, product knowledge, and operational procedures.
• Monitor stock levels, replenishment activities, and inventory accuracy to support smooth store operations.
• Handle customer enquiries, feedback, and escalations professionally and efficiently.
• Work closely with Store Manager and Assistant Store Manager to drive commercial opportunities and improve store performance.
• Ensure compliance with company policies, operational procedures, and health & safety standards.

🔍 What You Bring

Essential

• Proven experience in a supervisory or leadership role within a retail environment.
• Strong people management and team leadership skills.
• Commercial mindset with the ability to drive sales performance and operational excellence.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and high-volume retail environment.
• Proficient in basic Microsoft Office applications and retail operational systems.
• Flexible to work retail hours, including weekends and public holidays.
• Experience within sports, fashion, or lifestyle retail industries.
• Exposure to KPI-driven retail environments.
• Experience in coaching and developing large retail teams.
• Bilingual in English and Mandarin to effectively engage with customers, store teams, and business stakeholders.

📅 What Your First Year Looks Like

• Build strong understanding of JD Sports operations, service standards, and customer experience expectations.
• Develop leadership capabilities through hands-on retail management experience and structured training programmes.
• Drive store sales performance while maintaining operational excellence.
• Support the development and growth of team members through regular coaching and performance management.
• Contribute to creating a positive, energetic, and customer-focused store culture.