N
NTT DATA SERVICES SINGAPORE PTE. LTD.
Horizon View Engineer L3
2 months ago
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Important information
Contract type:
Permanent
Location:
Central Region, Malawi
Work mode:
Onsite
Published on:
18 August 2026
What they need
- Provide L3 support for VMware Horizon View VDI environment, handling complex incidents and escalations.
- Troubleshoot and resolve advanced VDI issues related to connectivity, performance, and user experience.
- Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), Composer/Instant Clones.
- Perform root cause analysis (RCA) and implement permanent fixes for recurring issues.
- Oversee gold image management, patching, and application delivery within the VDI environment.
- Monitor and optimize VDI performance, capacity, and availability to meet SLA requirements.
- Collaborate with infrastructure, network, security, and EUC teams for end-to-end service stability.
- Implement and enforce security policies and access controls within the Horizon environment.
- Automate and enhance operations using PowerShell, scripting, and Horizon tools.
- Maintain documentation, reporting, and stakeholder communication on system health and improvements."
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