IT - Administrator

Role & responsibilities

1. Manage and maintain company email domains, including DNS records (MX, SPF, DKIM, and DMARC), mailbox provisioning, and deactivation.
2. Administer Google Workspace and Microsoft 365, including user accounts, groups, distribution lists, and shared mailboxes.
3. Manage domain registrations, renewals, and DNS configurations across company and client-facing domains.
4. Coordinate website hosting activities and monitor website uptime and SSL certificate validity.
5. Install, configure, and maintain database servers such as MySQL, PostgreSQL, and MSSQL, including user access control and performance monitoring.
6. Manage database backups, restoration drills, and disaster recovery procedures to ensure data availability.
7. Monitor database server health, including storage, CPU, RAM usage, and uptime, and coordinate necessary upgrades or scaling.
8. Implement basic database security measures, including access restrictions, patching, and credential rotation.
9. Coordinate with developers and vendors for database provisioning and support for new applications and internal tools.
10. Set up and maintain office network infrastructure, including routers, switches, and Wi-Fi connectivity.
11. Manage IT hardware, including laptops, desktops, printers, and other devices, covering procurement, configuration, and troubleshooting.
12. Maintain data backup systems and implement basic cybersecurity practices, including antivirus, firewall rules, and password policies.
13. Provide first-line IT support to employees for hardware, software, and network connectivity issues.
14. Maintain an inventory of IT assets, software licenses, servers, and vendor/service subscriptions.
15. Coordinate with external vendors, including ISPs, hosting providers, database/cloud service providers, and IT contractors.
16. Document IT processes, server configurations, and troubleshooting procedures, ensuring credentials are stored securely.

Qualifications & Requirements

1. Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
2. 25 years of experience in IT administration and technical support.
3. Hands-on experience with Google Workspace or Microsoft 365 administration.
4. Working knowledge of DNS management, including MX, TXT, CNAME, and A records.
5. Familiarity with domain registrars such as GoDaddy and Namecheap, along with basic web hosting and cPanel.
6. Working knowledge of database administration, including installation, backups, user roles, and basic query troubleshooting for MySQL, PostgreSQL, or MSSQL.
7. Basic knowledge of networking concepts, including routers, switches, and firewalls.
8. Understanding of email security protocols such as SPF, DKIM, and DMARC will be an added advantage.
9. Good troubleshooting, communication, and vendor coordination skills.
10. Ability to work independently with minimal supervision.