IT Application Support Specialist with Czech language

Sika je vedoucí světovou silou ve vývoji a výrobě produktů pro těsnění, lepení, izolace, zesilování a ochranu nosných konstrukcí ve stavbách a v průmyslu. Základem úspěchu je dlouholetý vývoj výrobků a systémových řešení v reálných podmínkách staveb i průmyslu.

• We are looking for an independent IT Application Support Specialist to provide support for server applications and users in a Microsoft Windows Server and Microsoft Azure environment.
• The role includes managing user accounts and permissions (Active Directory) and supporting ERP systems K2 and SAP by collecting requirements and communicating with external vendors.
• In addition to technical support, he/she will act as an IT Booster - helping employees make the most of IT tools by.
• He/she will also participate in IT projects, including the implementation of new systems.

Responsibilities:

• Provide hands-on end-user support for hardware, software, and digital workplace tools.
• Drive adoption of Microsoft 365 and Teams as core collaboration platforms.
• Monitor and analyze service desk metrics to identify areas for improvement.
• Support digital transformation initiatives and promote best practices.
• Occasional travel within Czechia to company sites.
• Install and configure software on servers and in Microsoft Azure
• Collect requirements and coordinate with internal and external ERP support (K2, SAP)
• Create training materials, video tutorials, and articles for users
• Conduct user trainings and communicate IT updates
• Take part in local and Area Business IT projects and implementations
• Collaborate with the Area business IT and EMEA infrastructure Teams to roll out updates, migrations, and technical projects
• Maintain site-specific IT documentation including asset inventories and technical diagrams

Candidate Requirements:

• High school degree
• Familiarity with Active Directory
• Understanding of ERP systems (K2, SAP) is an advantage
• Strong technical knowledge of Windows, Microsoft 365, mobile device management, and hardware troubleshooting.
• Microsoft 365 expertise (mandatory), Microsoft Teams proficiency.
• Basic experience with SQL databases
• Active English skills (technical documentation and communication) and Czech/Slovak language.
• Independence, proactive approach, and strong communication skills, ability to collaborate with international Teams
• Driver's license category B