Proxy Service - Netskope

Role & responsibilities

Act as the final escalation point for complex proxy and connectivity issues, including SSL/TLS inspection, authentication issues (SAML/OAuth/Kerberos), PAC file errors, and traffic disruption.

• Configure, maintain, and upgrade on-premise (e.g., Blue Coat, Netskope) and cloud-based proxy solutions (e.g., Zscaler ZIA, Netskope).
• Develop, deploy, and manage web filtering, URL categorization, Data Loss Prevention (DLP), and Advanced Threat Protection (ATP) policies.
• Expert-level creation, modification, and optimization of PAC files (JavaScript) to ensure correct traffic routing, failover, and performance for global environments.
• Create and maintain complex SSL inspection policies to intercept and inspect encrypted traffic while managing privacy bypass lists.
• Lead investigations into network security breaches, proxy-related incidents, or traffic anomalies, producing detailed Root Cause Analysis (RCA).
• Involve in change management processes for firewall rule changes, proxy software upgrades, and infrastructure migrations.
• Utilize scripting (Python, PowerShell) or API integrations to automate routine operational tasks.
• Provide technical training and guidance to L2 and L1 security analysts.

Preferred candidate profile