Salesforce Associate

Role & responsibilities

Key Responsibilities

• Maintain, configure, troubleshoot, and optimize the Salesforce platform to ensure reliable business operations.
• Provide day-to-day Salesforce support by managing user requests, resolving incidents, and handling support tickets.
• Manage users, profiles, roles, permission sets, queues, public groups, sharing rules, and security configurations.
• Configure and maintain custom objects, custom fields, page layouts, record types, Lightning Record Pages, Dynamic Forms, validation rules, formula fields, and approval processes.
• Develop, and optimize Salesforce Flow automations to streamline business processes.
• Develop, maintain, and enhance Apex Classes, Apex Triggers, Batch Apex, Queueable Apex, and Scheduled Jobs for business-specific requirements.
• Develop and maintain Lightning Web Components (LWC) to deliver intuitive and responsive user interfaces.
• Write efficient SOQL and SOSL queries for reporting, troubleshooting, and data retrieval.
• Support Salesforce integrations with third-party applications using REST APIs, Named Credentials, Connected Apps, and Platform Events.
• Assist in data migration, data cleansing, duplicate management, and overall data quality initiatives using Data Loader and Data Import tools.
• Troubleshoot production issues using Debug Logs, Developer Console, Salesforce Inspector, and platform monitoring tools.
• Participate in release management activities including deployments through Salesforce DevOps and GitHub.
• Collaborate with business users to gather requirements, analyze business processes, and recommend scalable Salesforce solutions.
• Prepare technical documentation, configuration documents, deployment notes, and knowledge articles.
• Support User Acceptance Testing (UAT), regression testing, and Salesforce seasonal release validation.
• Familiar with Salesforce development best practices, coding standards, governance policies, and security guidelines.

Required Qualifications

• Bachelors degree in computer science, Information Technology, Engineering, or a related field.

3 to 5 years of hands-on experience in Salesforce Administration and Platform Development.

• Strong experience working with Salesforce Lightning Experience.
• Hands-on experience with:
• Development, Administration & Configuration o User Access & Security Management o Flow Builder & Process Automation o Validation Rules, Formula Fields & Approvals o Reports & Dashboards o Data Management o Lightning App Builder o Apex Development o Lightning Web Components (LWC) o SOQL/SOSL
• REST API Integrations o Git & CI/CD Practices
• Hands-on experience developing Apex Classes, Apex Triggers, Test Classes, and SOQL queries.
• Experience developing Lightning Web Components (LWC).
• Experience with Salesforce REST APIs and third-party system integrations.
• Good understanding of Salesforce deployment methodologies, Sandbox management, and Change Sets.
• Experience using VS Code, Salesforce Extensions, Salesforce CLI, and Git.
• Good troubleshooting, analytical, problem-solving, and communication skills.
• Ability to work independently while collaborating effectively with crossfunctional teams.

Preferred Qualifications

• Salesforce Certified Administrator (ADM 201).

Salesforce Platform App Builder Certification.

• Salesforce Platform Developer I Certification.
• Experience working with Sales Cloud and Service Cloud.
• Experience with Azure DevOps, GitHub, or Copado deployment pipelines.
• Exposure to Agile/Scrum development methodology.
• Basic knowledge of CI/CD practices for Salesforce deployments.
• Exposure to OmniStudio, Experience Cloud, or Salesforce AI capabilities will be an added advantage.

Key Skills

• Salesforce Development, customization and administration
• Apex, LWC, SOQL/SOSL
• Flows & Automation
• Lightning App Builder
• Reports & Dashboards
• Sales Cloud & Service Cloud
• API Integrations
• Data & Security Management
• Git, Salesforce CLI & CI/CD
• Debugging, Troubleshooting & Stakeholder Management

What We Offer

• Opportunity to work on enterprise-scale Salesforce transformation initiatives.
• Exposure to Salesforce administration, customization, development, and enterprise integrations.
• Collaborative and technology-driven work environment with experienced Salesforce Architects and Developers.
• Career growth through challenging implementation and digital transformation projects.

Learning opportunities across Salesforce Platform, AI capabilities, DevOps, and cloud technologies.

Preferred candidate profile