Salesforce E2 Engineer

Must Have Technical/Functional Skills

• 6 to 8 years of Salesforce application support, administration, and development experience.
• Salesforce Admin and Developer certifications
• The role combines L2/L3 support responsibilities with hands-on Salesforce development
• Technical skills needed are
• Salesforce Sales Cloud and Service Cloud
• Apex Classes and Triggers
• Lightning Web Components (LWC)
• Aura Components
• Visualforce
• SOQL and SOSL
• Flow Builder and Process Automation
• Salesforce Security Model
• REST and SOAP APIs
• Data Loader and Workbench
• Reports and Dashboards
• Jira and Agile Methodologies
• Git-based Version Control
• CI/CD concepts and deployment processes using Copado

Roles & Responsibilities

• Analyze business requirements, support requests, and backlog items, delivering scalable Salesforce solutions through configuration and development.
• Manage incidents, service requests, enhancements, and defects in line with SLAs, perform root cause analysis, and drive continuous improvement.
• Support testing, releases, platform maintenance, and collaborate with global teams to ensure reliable operations and business support.
• Flexible and able to work in 24x7 shifts as per roster

Generic Managerial Skills, If any

• Good command over English
• Ability to work in shifts
• Ability to work in 24x7 support environment

Salary Range: $105,000 - $110,000 a year

TCS Employee Benefits Summary Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE