Role Description
Role Summary
We are looking for an experienced
Salesforce Field Service (FSL) Technical Architect
to lead the architecture, design, and delivery of enterprise-scale Salesforce Field Service solutions.
The ideal candidate should have strong expertise in
Salesforce FSL, Service Cloud, integrations, mobility solutions, scheduling and optimization, and enterprise application architecture
.
Key Responsibilities
<ul>
<li>Define end-to-end architecture for Salesforce FSL implementations and transformation programs.
</li>
<li>Lead solution design workshops and translate business requirements into scalable technical solutions.
</li>
<li>Architect solutions covering:
</li>
<li>Scheduling and dispatch
</li>
<li>Work orders and service appointments
</li>
<li>Inventory and asset management
</li>
<li>Mobile workforce management
</li>
<li>Design integration frameworks between Salesforce FSL and ERP, CRM, SAP, Oracle, ServiceNow, GIS, and third-party applications.
</li>
<li>Establish architecture standards, security models, governance frameworks, and best practices.
</li>
<li>Review and validate solution designs, code quality, technical debt, and deployment strategies.
</li>
<li>Provide technical leadership to architects, developers, and project teams throughout the delivery lifecycle.
</li>
<li>Drive performance optimization, scalability, and Salesforce platform modernization.
</li>
<li>Collaborate with business stakeholders, product owners, and program leadership.
</li>
<li>Support estimation, solution proposals, presales activities, and technical roadmap planning.
</li>
</ul>
Required Skills
<ul>
<li>Strong expertise in Salesforce Field Service Lightning (FSL) architecture and implementation.</li>
<li>Strong knowledge of Service Cloud, Apex, Aura, LWC, Flows, integration patterns, and Salesforce Security Model.</li>
<li>Experience with Scheduling Policies, Work Rules, Service Territories, Resource Management, and Optimization.</li>
<li>Strong experience with REST/SOAP APIs, Platform Events, middleware, and enterprise integrations.</li>
<li>Knowledge of Salesforce mobile solutions, offline capabilities, and field technician enablement.</li>
<li>Experience with DevOps, CI/CD, Copado, Git, and release management.</li>
<li>Experience with large-scale Salesforce data migration and data architecture.</li>
<li>Experience designing multi-cloud Salesforce solutions.</li>
</ul>
Preferred Qualifications
<ul>
<li>Salesforce Certified Technical Architect (CTA) – preferred.</li>
<li>Salesforce Application Architect and/or System Architect certifications.</li>
<li>Salesforce Field Service Consultant certification.</li>
<li>Service Cloud Consultant certification.</li>
<li>Experience working in global enterprise environments.</li>
<li>Experience in AMS and large-scale Salesforce implementation programs.</li>
</ul>
Mandatory Skills
<ul>
<li>Salesforce Apex</li>
<li>Salesforce Lightning Web Components (LWC)</li>
<li>Aura</li>
</ul>

Salesforce Field Service (FSL) Technical Architect

Salesforce Field Service (FSL) Technical Architect

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