Senior Dynatrace SME

JD for Dynatrace SME

Pan India

10+ Yrs

• The candidate must possess Dynatrace professional Certification
• Technical lead & point of contact between customer and TCS Dynatrace Platform Support team
• Experiences and good hands-on and consulting experience on Dynatrace Services and handled customers in
• Expert knowledge on Kubernetes Monitoring with Cloud native Full stack Monitoring
• Good knowledge on Dynatrace and Terraform Integration and configuration,Have enough experience in User policy creation, Hands on Dynatrace Query Language(DQL).
• Familiar with Dynatrace Gen3, and have exposure to migrate Dynatrace GEN2 to GEN3
• Responsible to ensure timelines on Consultancy related deliverables are adhered
• Responsible for quality of deliverables review the training material & Documentation created
• Regular meetings / exchange with / Information on status
• Training / Best practice / Analysis / Service Improvement / Ask-me-anything sessions / Success stories / Onboarding support service for customers, etc.
• Good Knowledge of Jira including artefacts for Help/Training such as Runbook create/update,Documentation & Help information, Knowledge Base entries, Confluence "wiki-style" help information
• Work with Application teams on on-boarding Assessment, PoC & On-boarding plan
• Standard Application Onboarding and Offboarding to / from Dynatrace Platform
• Integration of / testing with new customers / use cases (non-standard application onboarding)
• Continuous Development & Improvement including Open Telemetry (OTEL) support