System Software Support L1

Job highlights

• . Bachelors degree in Computer Science,Information Technology,or related field
• Proven experience in system software support with excellent problem-solving skills

We are looking for a highly skilled and experienced System Software Support L1 professional to join our team at SISL Infotech Pvt. Ltd. The ideal candidate will have a strong background in system software support and excellent problem-solving skills.

Roles and Responsibility

• Provide technical support and troubleshoot complex system issues.
• Collaborate with cross-functional teams to resolve customer complaints and enhance product quality.
• Develop and implement process improvements to boost efficiency and productivity.
• Analyze system logs and performance metrics to identify trends and areas for improvement.
• Create documentation and training materials for customers and internal stakeholders.
• Participate in on-call rotation for 24/7 support coverage.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in system software support with excellent problem-solving skills.
• Strong knowledge of operating systems, applications, and networking protocols.
• Excellent communication and interpersonal skills for effective collaboration with customers and teams.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong analytical and troubleshooting skills with attention to detail.

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