Utelogy Platform Administrator

Hello,

Greetings from ZettaMine Labs Pvt Ltd!!

We are looking for Utelogy Platform Administrator with project opportunities.

Job Role

Utelogy Platform Administrator

Location

Bangalore

Experience

10+ Years

Relevant Experience

8+years of experience in enterprise monitoring, AV management, infrastructure monitoring, or observability platforms, with hands-on experience in Utelogy or equivalent monitoring platforms.

Mandatory

• Utelogy / U-Manage / U-Managed
• AV Monitoring / AV Management
• Microsoft Teams Rooms
• Device Onboarding & Inventory Management
• Monitoring & Observability
• Alert & Event Management
• ServiceNow / ITSM / CMDB
• REST APIs
• JSON / XML
• PowerShell or Python
• TCP/IP Networking
• Reporting & Dashboard Development
• Workflow Automation
• System Integrations

REQUIREMENT FOR UTELLOGY PLATFORM ADMINISTRATOR:

Key Responsibilities

Utelogy Platform Administration

• Administer and maintain the Utelogy U-Manage/U-Managed platform.
• Manage platform configuration, user accounts, permissions, and access controls.
• Maintain site, building, room, and device hierarchies.
• Support platform upgrades, updates, and configuration changes.

Device Onboarding & Monitoring

• Configure and onboard new rooms and AV devices within Utelogy.
• Validate device communication, telemetry collection, monitoring coverage, and alerts.
• Maintain onboarding standards, templates, and procedures.
• Ensure accurate representation of the enterprise AV estate.

Monitoring & Alert Management

• Configure monitoring policies, thresholds, health indicators, and telemetry.
• Maintain monitoring coverage across rooms and devices.
• Optimize alert quality by reducing false positives, duplicate alerts, and non-actionable events.
• Implement approved alert suppression during maintenance windows.

Reporting & Analytics

• Develop and maintain dashboards and reports covering:

• Room Health

• Device Health

• Device Availability

• Monitoring Coverage

• Offline Assets

• Alert Volumes

• Device Reliability

• Monitoring Gaps

• Platform Performance

Integration Management

• Support integrations with ServiceNow, Microsoft Teams Rooms Management, Logitech Sync, CMDB/Asset Systems, notification services, authentication platforms, and enterprise APIs.
• Troubleshoot integration and data-flow issues.

Automation & Continuous Improvement

• Develop and maintain approved automation workflows.
• Support automated ticket generation and incident enrichment.
• Improve alert-to-incident conversion effectiveness.
• Identify opportunities to improve monitoring accuracy and operational efficiency.

Documentation & Governance

• Maintain technical documentation, platform standards, onboarding procedures, and integration records.
• Support audit, compliance, and change-control activities.
• Provide platform training and technical guidance to operational teams.

Who Can Apply?

• Candidates with 8+ years of experience in enterprise monitoring, AV management, infrastructure monitoring, or observability platforms.
• Strong hands-on experience with Utelogy or equivalent monitoring platforms.
• Experience with enterprise AV environments and Microsoft Teams Rooms.
• Strong knowledge of device onboarding, monitoring, alert management, and inventory management.
• Experience with ServiceNow/ITSM integrations and enterprise APIs.
• Good troubleshooting and problem-solving skills.
• Experience supporting large-scale AV environments is preferred.

Good to Have

• Teams Rooms Pro Management
• Logitech Sync
• Power BI
• ServiceNow Administration
• Q-SYS
• Crestron
• Microsoft Graph APIs
• LogicMonitor
• SolarWinds
• SCOM
• Datadog
• PRTG
• Experience managing 500+ meeting rooms

Key Skills

Utelogy, U-Manage, U-Managed, AV Monitoring, AV Management, Microsoft Teams Rooms, Teams Rooms Pro, ServiceNow, ITSM, CMDB, Device Monitoring, Device Onboarding, Alert Management, Observability, Telemetry, REST API, JSON, XML, PowerShell, Python, Workflow Automation, TCP/IP, Logitech Sync, Q-SYS, Crestron, Power BI, Enterprise Monitoring.

Mandatory Project Experience

• 35+ years of relevant monitoring/AV platform administration.
• Hands-on Utelogy/U-Manage experience or equivalent enterprise monitoring platform.
• Enterprise AV and Microsoft Teams Rooms monitoring.
• Device onboarding and inventory management.
• Alert/event management and monitoring optimization.
• ServiceNow/ITSM integration.
• REST API and automation experience.
• PowerShell or Python scripting.
• Troubleshooting and enterprise system integration experience.

Please share the following details along with your updated resume:

• Total Experience:
• Relevant Experience:
• Utelogy/U-Manage Experience:
• AV Monitoring Experience:
• Microsoft Teams Rooms Experience:
• ServiceNow/ITSM Experience:
• REST API Experience:
• PowerShell/Python:
• Automation Experience:
• Current Company:
• Current Location:
• Preferred Location:
• Notice Period:
• Earliest Joining Date:
• Current CTC:
• Expected CTC:

Share me updated resume [email protected]

We look forward to connecting with you!