VMware VDI Cloud Deployment & Troubleshooting Engineer

Role & responsibilities

1. Job SummaryWe are looking for a technically strong VMware VDI Deployment & Troubleshooting Engineer with hands-on experience in VMware Horizon, VMware vSphere, and cloud environments.The engineer will be responsible for customer deployments, configuration, troubleshooting, migration, upgrades, and post-deployment support of VMware VDI environments across Microsoft Azure, AWS, and on-premises/cloud infrastructure.The ideal candidate should have strong VMware Horizon expertise along with working knowledge of Microsoft technologies, Linux, Nutanix, Azure, and AWS.2. Key Responsibilities

• Deploy, configure, and troubleshoot VMware Horizon VDI environments.
• Perform end-to-end VDI implementation activities from design validation through production handover.
• Deploy and configure Horizon Connection Servers, Unified Access Gateway (UAG), App Volumes, and Dynamic Environment Manager (DEM).
• Configure and manage Instant Clone and desktop pools.
• Deploy and manage VMware virtual machines using vCenter and ESXi.
• Troubleshoot VDI login, authentication, connectivity, application, profile, performance, and desktop provisioning issues.
• Perform VMware Horizon upgrades, migrations, patching, and health checks.
• Deploy and troubleshoot VDI environments hosted on Microsoft Azure and AWS.
• Work with customer teams to troubleshoot cloud networking and connectivity issues.
• Support integration with Active Directory, DNS, DHCP, Group Policy, and authentication services.
• Perform L2/L3 troubleshooting and coordinate with OEM/vendor support where required.
• Participate in customer implementation calls, technical discussions, and deployment activities.
• Prepare implementation documents, configuration documents, troubleshooting reports, and knowledge-transfer documentation.
• Provide post-deployment support and assist in resolving production issues.

3. Mandatory Technical SkillsVMware / VDI

• VMware Horizon 7/8
• VMware ESXi and vCenter
• Horizon Connection Server
• Unified Access Gateway (UAG)
• Instant Clone
• Desktop Pool configuration
• App Volumes
• Dynamic Environment Manager (DEM)
• VDI authentication and troubleshooting
• VDI performance and connectivity troubleshooting

Microsoft

• Windows Server administration
• Active Directory
• DNS and DHCP
• Group Policy
• Windows desktop troubleshooting
• Basic Microsoft identity and authentication concepts
• Entra ID and Intune MDM

Cloud Microsoft Azure

• Azure VM deployment and administration
• Azure VNet and subnet
• NSG and routing
• Azure networking fundamentals
• VPN/connectivity troubleshooting
• Experience deploying or supporting VMware VDI workloads in Azure

Cloud – AWS

• EC2 fundamentals
• VPC and subnet
• Route Tables
• Security Groups
• IAM basics
• AWS networking and connectivity troubleshooting
• Experience deploying or supporting VMware VDI workloads in AWS

4. Additional Technical SkillsNutanixBasic working knowledge of:

• Nutanix AHV
• Nutanix Prism
• VM deployment and management
• Basic troubleshooting of Nutanix infrastructure

LinuxBasic administration and troubleshooting experience:

• Linux VM administration
• Services and processes
• File system and disk management
• Log analysis
• Network troubleshooting
• Basic command-line operations

NetworkingGood understanding of:

• TCP/IP
• VLAN
• Routing
• DNS
• DHCP
• Firewall fundamentals
• Load balancing concepts
• VPN
• VNet/VPC networking
• Security Groups / NSGs

5. Preferred / Good-to-Have Skills

• VMware Cloud Foundation (VCF)
• Azure VMware Solution (AVS)
• VMware Cloud on AWS
• VMware vSAN
• VMware NSX / NSX-T basics
• PowerCLI scripting
• Experience with enterprise backup/storage environments
• Experience working with OEM/vendor TAC support

6. Experience Requirements

• 3–6 years of overall IT infrastructure experience.
• Minimum 2–3 years of hands-on VMware Horizon/VDI experience.
• Proven experience in VDI deployment and troubleshooting.
• Experience working on Azure and/or AWS cloud environments.
• Experience handling customer-facing implementation and troubleshooting activities.
• Ability to independently handle L2/L3 technical issues.

7. Candidate ProfileThe ideal candidate should be:

• Strong in VMware Horizon VDI deployment and troubleshooting.
• Comfortable working on cloud-based infrastructure.
• Able to independently perform customer deployments and technical troubleshooting.
• Customer-facing and capable of communicating technical issues clearly.
• Strong in problem analysis and root-cause identification.
• Willing to work on-site at customer locations when required.
• Comfortable working across VMware, Microsoft, Linux, networking, Nutanix, Azure, and AWS environments.

8. Key Focus of the RoleThe primary focus of this position is:VMware Horizon VDI Deployment Cloud Integration Configuration Troubleshooting Customer Handover Post-Deployment SupportVMware Horizon/VDI expertise is mandatory. Azure, AWS, Microsoft, Linux, Nutanix, and networking knowledge will enable the engineer to independently troubleshoot the wider infrastructure supporting the VDI environment.