Customer Operations Coordinator

Customer Operations Coordinator at Lorygen Group The Opportunity Lorygen Group is adding a Customer Operations Coordinator to work across digital presence, accessibility-focused services, customer support, marketing, content, project coordination, and technology-enabled delivery. The Customer Operations Coordinator will coordinate day-to-day workflows, records, schedules, and cross-team follow-up. The opening is full time, fully remote, and open to candidates throughout the United States.

Location: United States — 100% Remote

Job Type: Full Time

Salary: $75,000 - $83,500 per year

Your Day-to-Day

• Maintain operational trackers, queues, assignments, schedules, records, and status updates in the Customer Operations Coordinator role at Lorygen Group.
• Coordinate routine handoffs between teams and follow up on missing information, overdue tasks, or unresolved requests as part of the Customer Operations Coordinator role at Lorygen Group.
• Review workflow data for obvious exceptions, delays, or incomplete records and route issues to the appropriate owner across digital services and customer delivery in this Customer Operations Coordinator position.
• Prepare recurring operational summaries, task reports, and status updates for managers for the Lorygen Group team as part of Customer Operations Coordinator work.
• Document procedures, process changes, handoff requirements, and recurring operational issues while supporting digital services and customer delivery in the Customer Operations Coordinator role at Lorygen Group.
• Support process improvements that make routine work more accurate, timely, and consistent as part of day-to-day Customer Operations Coordinator responsibilities at Lorygen Group.

What You'll Bring

• Strong organization, follow-up, documentation, and problem-solving skills for the Customer Operations Coordinator opening at Lorygen Group.
• Comfort using spreadsheets, task-management systems, shared documents, email, and workflow tools.
• Ability to manage multiple priorities and coordinate work across different teams.
• Clear written communication and careful attention to deadlines and status details.
• Ability to learn documented processes quickly and identify routine exceptions.
• A pre-employment background check is required.

Position Information

• Employment type: Full Time
• Work arrangement: 100% Remote — United States
• Experience level: Associate
• Base salary: $75,000 - $83,500 per year

Application Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.