Business Office Manager

Heritage Lakes Nursing and Rehab Job Description

Position Title: Business Office Manager - BOM

Date: Sept 2026 Company: Heritage Lakes Nursing and Rehab

Status: Exempt Reports To: Administrator

Position Objective: Responsible for overseeing the administrative and financial operations of the facility. This role requires strong organizational, communication, and leadership skills to ensure efficient office management and compliance with healthcare and financial regulations.

Essential Functions and Responsibilities:

• Financial Management:
• Manage accounts receivable and accounts payable
• Oversee billing processes, including Medicare, Medicaid, private pay, and insurance claims
• Track and report revenue and expenses to ensure financial stability
• Conduct audits to ensure accuracy and compliance with financial regulations
• Administrative Oversite
• Supervise office staff and assign tasks to ensure efficient workflow
• Maintain resident records, ensuring confidentiality and compliance with HIPAA regulations
• Manage payroll processing and employee benefits administration
• Ensure timely filing of documents and correspondence with regulatory agencies
• Resident and Family Relations
• Assist residents and families with financial questions, including billing and insurance
• Provide support during the admission process, including financial assessments
• Resolve disputes or concerns regarding billing or payments professionally
• Regulatory Compliance
• Ensure all financial and administrative practices comply with state and federal laws
• Maintain accurate records for audits and inspectors
• General Office Management
• Manage office supplies and inventory
• Develop and implement office procedures to enhance efficiency
• Collaborate with other departments to ensure smooth operations of the facility
• Other duties as requested or required

Other Key Responsibilities:

• Must maintain strict adherence to healthcare, financial, and privacy regulations (eg HIPAA, Medicare/Medicaid)
• Ensure compliance with state and federal guidelines
• Occasional after-hours work during audits, inspections, or special events
• Participation in staff meetings and facility planning
• Regular communication with other departments, such as clinical teams, social workers, and maintenance, to ensure smooth facility operations

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred
• Previous experience in a healthcare or nursing home setting, especially in financial or administrative management
• Strong knowledge of Medicare/Medicaid billing and insurance processes
• Proficiency in financial software and office tools
• Excellent communication, organizational, and problem-solving abilities
• Leadership skills to manage and train office staff
• Strong ethical standards and commitment to confidentiality
• Must be able to speak, read, write, and understand English

Physical Requirements

“Occasionally” equals approximately 1% to 33% of the workday, “frequently” equals approximately 34% to 66% of the workday, and “continuously” equals approximately 67% to 100% of the workday (typical full-time workday is 8 hours).

1. Job Requirements:

A) Sit continuously

B) Stand occasionally

C) Walk occasionally

2. Movements:

A) Bend/Stoop occasionally

B) Squat/Crouch/Kneel occasionally

C) Crawl occasionally

D) Reaching occasionally

E) Balancing occasionally

F) Pushing/Pulling occasionally

3. Weight Carried:

A) Up to 34 pounds occasionally

B) 35 to 50 pounds occasionally

C) 51 to 100 pounds occasionally*

4. Meets health assessment requirements (as required)

*Assistance can include mechanical devices, equipment, or human assistance

Work Environment: This role is mainly in an office setting but consists of regular collaboration with nursing home staff, including healthcare professionals, to coordinate operations. Frequent interaction with residents and their families,particularly forbilling, admissions, and financial consultations, is expected. The role involves handling multiple responsibilities simultaneously, including financial reporting, compliance, and supervising office staff.

Key Competencies:

• Leadership - Demonstrates or models behavior that rallies others around a common cause and builds a shared sense of purpose.
• Problem Solving – Analyzes relevant aspects of a situation before reaching a conclusion; does not hesitate to take action when required.
• Drive for Results – Focuses on and achieves results. Takes actions that have a positive impact on profitability. Takes calculated risks that are likely to provide good business results. Holds self and others accountable for impact on the bottom line.
• Commitment - Provides a sustained effort and dedication to getting the job done well, works continuously to produce superior work regardless of obstacles or setbacks. Displays personal concern, interest, pride, and accountability in all areas of responsibility.

§ Organization - Plans and organizes multiple tasks and projects to meet deadlines.

• Oral and Written Communication - Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listens well.
• Teamwork - Actively seeks to contribute to the positive morale, attitude and effectiveness of their work environment.

Heritage Lakes Nursing and Rehab is an Equal Employment Opportunity (“EEO”) Employer.

It has been and will continue to be a fundamental policy of Heritage Lakes Nursing and Rehab not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.”

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person