Duty Manager - Front Office

Job Description – Duty Manager /Asst Front Office Manager

Job Summary

Responsible for overseeing the smooth and efficient operation of the Front Office and hotel guest services, ensuring exceptional guest satisfaction, operational standards, revenue protection, and effective coordination between departments.

• Manage daily Front Office operations, including reception, check-in/check-out, reservations, concierge, guest relations, and night operations.
• Supervise and motivate Front Office staff, ensuring proper grooming, discipline, attendance, and service standards.
• Ensure a warm, professional, and efficient guest experience throughout the stay.
• Handle guest complaints, special requests, VIP arrivals, and service recovery situations promptly.
• Conduct daily briefings and communicate important operational information to the team.
• Monitor room availability, occupancy, room status, arrivals, departures, and VIP movements.
• Coordinate closely with Housekeeping regarding room readiness, discrepancies, maintenance issues, and priority rooms.
• Coordinate with F&B, Engineering, Security, Sales, and other departments to resolve operational issues.
• Monitor billing, cash handling, credit procedures, deposits, and settlement accuracy.
• Ensure compliance with hotel SOPs, brand standards, security procedures, and statutory requirements.
• Review and authorize relevant Front Office transactions, discounts, allowances, refunds, and complimentary arrangements within approved limits.
• Monitor guest feedback and online reviews and take corrective action where required.
• Prepare and review daily operational reports and shift handover information.
• Ensure proper management of keys, guest information, lost & found, and other security-sensitive matters.
• Conduct regular inspections of the lobby, reception, guest areas, and Front Office back office.
• Assist with staff training, performance evaluations, and development.
• Support the Front Office Manager in achieving departmental targets and operational improvements.
• Act as the Manager on Duty (MOD) when assigned and take overall responsibility for hotel operations during the shift.
• Handle emergencies and coordinate with relevant departments and authorities when necessary.

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Provident Fund

Work Location: In person