EHR Ancillary System Analyst

Project description

Client EHR Services practice supports healthcare organizations in optimizing Electronic Health Record (EHR) ecosystems and the ancillary clinical applications that integrate with core EHR platforms such as Epic and Oracle Cerner. Ancillary applications include clinical systems that support diagnostic, therapeutic, and departmental workflows adjacent to the core EHR (e.g., imaging, laboratory, pharmacy, cardiology, perioperative, specialty clinical systems).

Responsibilities

Ancillary Application Support

Support day-to-day operational and project-based activities for ancillary clinical applications integrated with Epic or Oracle Cerner EHR platforms (e.g., lab, imaging, pharmacy, perioperative, cardiology, or specialty clinical systems) under senior team guidance

Assist with application build, configuration, and maintenance, including system parameters, workflows, order integrations, interfaces, and user settings

Participate in workflow analysis to understand how ancillary systems support clinical and operational processes and how they integrate with the core EHR

Testing, Issue Resolution, and Optimization

Support application testing activities, including unit, integrated, and regression testing, using established test scripts and validation procedures

Assist with troubleshooting application issues, interface errors, workflow gaps, and end-user reported concerns; escalate issues appropriately

Support go-live, upgrade, and post-go-live stabilization activities, including issue tracking and resolution support

Collaboration and Documentation

Collaborate with cross-functional teams including EHR analysts, interface teams, technical infrastructure, reporting, and clinical stakeholders

Interface with third-party vendors and EHR platform representatives (e.g., Epic, Oracle Cerner, or ancillary system vendors) during troubleshooting or enhancement activities

Create and maintain application documentation such as build specifications, workflow diagrams, test scripts, and status reports

Participate in team and client meetings to communicate progress, risks, and upcoming milestones

Compliance and Security

Follow established data security, regulatory, and protected health information (PHI) standards when supporting clinical systems

Skills

Must have

Bachelor''s degree in Information Technology, Computer Science, Health Informatics, Clinical Informatics, or a related field, or equivalent practical experience

3+ years of experience in healthcare IT, enterprise IT, clinical systems support, or technical support roles

Exposure to Epic, Oracle Cerner, or other EHR platforms, or to ancillary clinical applications that integrate with EHRs

Foundational understanding of IT concepts such as applications, databases, interfaces, networking, or system workflows

Strong written and verbal communication skills

Ability to work effectively in a team-based, fast-paced project environment

Working knowledge of Microsoft Office tools (Excel, PowerPoint, Visio, SharePoint)

Nice to have

Familiarity with healthcare integration concepts (e.g., HL7, interfaces, interoperability)

Awareness of IT service management or delivery methodologies (Agile, ITIL, Lean, or similar)

Certifications in EHR or ancillary application