EHR Business Analyst

Job Title

VDH Business Analyst 3

Location

Richmond, VA (Hybrid)

Job Description

*candidates will need to be onsite and go to Local health districts as part of EHR rolling go live
*parking not provided

Job Summary:

The EHR Stability Analyst plays a vital role in ensuring the successful deployment, adoption, and continuous improvement of the Virginia Department of Health’s Electronic Health Record (EHR) system. This role supports Local Health District end users, evaluates workflow needs, documents enhancement opportunities, and partners with technical teams, business stakeholders, and vendor organizations to ensure the EHR aligns with operational and clinical requirements. The analyst will also contribute to interim solution development and help define strategies for long-term system improvements.

Responsibilities:

• Provide responsive support to EHR users across Local Health Districts.

• Triage, troubleshoot, and escalate issues appropriately.

• Monitor and maintain key EHR workflows, processes, and procedures.

• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.

• Gather, analyze, and document business requirements for system enhancements.

• Develop user stories, acceptance criteria, and other Agile documentation as needed.

• Support functional, integration, and user acceptance testing.

• Collaborate effectively with cross-functional technical, clinical, and business teams.

• Produce clear user documentation, job aids, and training materials.

Required Skills & Experience:

• Experience providing application support, preferably in healthcare environments.

• Strong skills in requirements documentation and enhancement analysis.

• Excellent analytical, communication, and problem-solving abilities.

• Understanding of clinical, pharmaceutical, and patient billing workflows.

• Experience participating in structured testing cycles.

• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications:

• Experience supporting or implementing EHR systems.

• Knowledge of Oracle Health / Cerner platforms and public health workflows.

• Experience with SQL, Oracle databases, or web application environments.

• Familiarity with Agile methodologies and documentation practices.

Ideal Candidate:

The ideal candidate is a proactive, detail-oriented analyst who excels at supporting both technical and business functions. They work effectively with stakeholders at all levels, ensure user needs are clearly understood, and help drive meaningful enhancements that strengthen EHR stability and usability.

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

• Provide responsive support to EHR users across Local Health Districts.

Required

5

Years

• Triage, troubleshoot, and escalate issues appropriately.

Required

7

Years

• Monitor and maintain key EHR workflows, processes, and procedures.

Required

5

Years

• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so

Required

7

Years

• Gather, analyze, and document business requirements for system enhancements

Required

7

Years

• Develop user stories, acceptance criteria, and other Agile documentation as needed.

Required

7

Years

• Support functional, integration, and user acceptance testing.

Required

7

Years

• Collaborate effectively with cross-functional technical, clinical, and business teams.

Required

7

Years

Produce clear user documentation, job aids, and training materials.

Required

7

Years

• Experience providing application support, preferably in healthcare environments.

Required

5

Years

• Strong skills in requirements documentation and enhancement analysis.

Desired

5

Years

• Excellent analytical, communication, and problem-solving abilities.

Desired

5

Years

• Understanding of clinical, pharmaceutical, and patient billing workflows.

Desired

5

Years

Experience participating in structured testing cycles.

Required

7

Years

Proficiency with MS Office, Microsoft Teams, SharePo

Required

7

Years

Experience supporting or implementing EHR systems.

Required

7

Years

Knowledge of Oracle Health / Cerner platforms and public health workflows.

Required

3

Years

Experience with SQL, Oracle databases, or web application environments.

Desired

5

Years

Familiarity with Agile methodologies and documentation practices.

Desired

5

Years

Support Go-Live Related Activities

Required

2

Years

Questions

No.

Question

Question1

Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?

Question2

Please list candidate's email address.

Question3

In what city/state does your candidate PERMANENTLY reside?

Question4

Is candidate willing and able to interview onsite in Richmond, VA? If not, please do not submit.

Question5

Is candidate willing and able to work onsite at least one day every week in Richmond, VA? If not, please do not submit.

Question6

How soon after an offer can your candidate start?

Pay: $83,500.00 - $101,000.00 per year

Work Location: In person