Field Applications Associate (1 year contract)

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

We advance science so that we all have more time with the people we love.

In the position of Field Applications Associate, you contribute to customer satisfaction through standard operational guidance and primary application assistance. Your focus centers on performing structured, recurring technical tasks alongside addressing entry-level client inquiries.

Collaborating closely with clients plus Roche’s employees —such as Applications Specialists, Service Engineers, Commercial, and Marketing divisions—you serve as a dependable Roche Diagnostics representative. This fully field-centric role supports established and prospective clients via training, fundamental issue resolution, and routine record management.

This is a temporary 1-year position, with potential extension based on performance and operational needs. Ideal for motivated individuals eager to learn and take on new challenges

Your Opportunity

• Conducting operator training for customers.
• Providing remote and on-site technical and troubleshooting support for patients and healthcare professionals.
• Ensuring all activities are promptly and accurately keying-in to Rexis in accordance with the specifications of the internal quality guidelines.
• Manage complaints in cooperation with second level support, including communication with customers and colleagues.
• Preparing and updating documents including training materials and internal technical documents per request from internal and customers.
• Support for in-house training, product demonstration, product evaluation/trials/study for key customers and reference sites.
• Build trust and strong connections with customers and internal teams through effective and professional communication in both Vietnamese and English.
• Perform other assigned tasks and duties related to application functions as requested by management to support operational needs.

Who you are

Academic Qualification (e.g., Master's Degree in Business)

• Bachelor’s Degree in either Health/Science/Medical Technology or related discipline from a recognized university.
• Fluently in Vietnamese (written and spoken).
• Average English (written and spoken)

Professional Experience, Core Competencies, Mindset, and Behavioral Traits

• Experiences with cobas systems and clinical laboratories shall be added advantages.
• Good communication skills, abilities to work as an independent contributor and as a team member are required.
• Eagerness and strong willingness to quickly learn complex product lines, technical workflows, and customer support standards.
• High adaptability to fast-paced field operational environments, responding effectively to changing customer needs and team priorities.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.