Freight Forwarding Asst Manager/Manager - Ocean Freight

Roles and Responsibility

• Manage end-to-end Ocean Import Freight Forwarding operations from pre-alert to final delivery.
• Coordinate with shipping lines, overseas agents, customs brokers, transporters, CFS/ports and customers.
• Handle import documentation, container coordination, customs clearance and cargo delivery.
• Monitor vessel schedules, container status, arrival timelines and shipment milestones.
• Resolve customs, documentation, detention, demurrage and shipment-related issues.
• Negotiate Ocean Freight rates and manage carriers/vendors for cost-effective operations.
• Monitor KPIs, shipment turnaround time, service quality and customer satisfaction.
• Prepare MIS reports and drive process improvement and cost optimization.

Preferred Candidate Profile

• 5 to 10 years of experience in Ocean Freight / Ocean Import / Freight Forwarding.
• Strong hands-on experience in end-to-end Ocean Import operations.
• Good knowledge of Ocean Freight, Import Documentation, Customs Clearance and INCOTERMS.
• Experience coordinating with Shipping Lines, Customs Brokers, CFS, Ports, Transporters and Overseas Agents.
• Strong customer handling, communication and problem-solving skills.
• Proficiency in MS Excel and ERP/TMS systems.