General Manager

Job Title: General Manager – Resort Operations

Location: Gulbarga, Karnataka
Company: ABG Group of Hotels

Job Summary:

The General Manager (GM) will be responsible for the overall management and operations of the resort, ensuring a high level of guest satisfaction, profitability, and team performance. This role involves strategic planning, staff leadership, operational excellence, and upholding the brand standards of ABG Group of Hotels.

Key Responsibilities:

• Oversee daily operations of all departments including Front Office, Housekeeping, F&B, Maintenance, and Spa.
• Drive exceptional guest experiences by maintaining service excellence and addressing guest concerns promptly.
• Lead, motivate, and develop resort staff; manage recruitment, training, and performance evaluations.
• Ensure compliance with health, safety, and regulatory standards.
• Develop and implement strategic plans to improve revenue, occupancy, and overall profitability.
• Manage budgets, forecasts, cost control, and financial reports in coordination with the head office.
• Build strong relationships with vendors, local authorities, and corporate partners.
• Oversee marketing activities, promotions, and local event planning to increase visibility and bookings.
• Maintain the resort’s infrastructure, cleanliness, and aesthetic appeal at all times.

Qualifications and Requirements:

• Bachelor’s degree in Hospitality Management or related field (MBA preferred).
• Minimum 8–10 years of progressive experience in hotel/resort operations with at least 3 years in a GM or senior leadership role.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent interpersonal and communication abilities.
• Financial acumen and experience in P&L management.
• Familiarity with hotel management systems and CRM tools.
• Passion for delivering outstanding hospitality experiences.

Job Type: Full-time

Pay: ₹200,000.00 - ₹350,000.00 per year

Work Location: In person