HRSC Process Specialist

HRSC Process Specialist

Lucknow, Uttar Pradesh

Job Summary

To respond/handle simple/complex queries and escalation as per the defined SLA

Key Responsibilities

1. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned

2. To Develop A Good Understanding Of The Applications, Workflows And Processes Of The Area Assigned

3. To Identify The Type Of Criticality Of The Issue Faced By The Customer And Accordingly Prioritize In Tracker

4. To Identify The Type Of Criticality Of The Issue Faced By The Customer And Accordingly Prioritize In Tracker

5. To Handle Escalations And Also Resolve Complex Queries Pertaining To Alternate/Special Process In Applications

6. To Handle Escalations And Also Resolve Complex Queries Pertaining To Alternate/Special Process In Applications

7. To Participate In Customer Interactions/Calls To Ensure Resolution Of Issue Faced And To Mentor Process Associates In The Team

8. To Participate In Customer Interactions/Calls To Ensure Resolution Of Issue Faced And To Mentor Process Associates In The Team

9. To Validate The Reports/Trackers/Dashboards Before Presenting To The Senior Authorities.

10. To Validate The Reports/Trackers/Dashboards Before Presenting To The Senior Authorities.