IT Account Manager (m/w/d)

Company Description Würth IT GmbH is an internationally active, medium-sized family business and part of the Würth Group, employing more than 1,600 people across 8 countries. The company delivers comprehensive IT solutions and services for medium-sized and large enterprises, ranging from IT strategy consulting and software delivery to operation in three data centers located in Germany. Its portfolio includes SAP applications (ERP systems), e-business solutions (PIM, websites, online shops, apps), sales and BI systems, cloud services, IT security, and IT compliance services. Würth IT focuses on exceeding customer expectations through highly trained and committed specialists and offers a wide variety of career opportunities for professionals, graduates, and students. The company is continuously growing and provides diverse entry paths across consulting, development, IT services, compliance, service and support, and infrastructure.

Role Description As IT Account Manager for Würth Germany (AWKG) , you will act as the strategic interface between Würth Germany and Würth IT, ensuring long-term customer success and strengthening our partnership through innovation, collaboration, and service excellence.

Your Responsibilities

Strategic Partnership Management

• Own and develop the strategic IT partnership with Würth Germany (AWKG).
• Build trusted relationships with IT leaders, business stakeholders, and process owners.
• Gain a deep understanding of the customer's strategic goals and challenges, particularly in areas such as omnichannel commerce, sales enablement, CRM, SFA, and WS1 transformation initiatives.

Business & Demand Management

• Identify future business and technology needs at an early stage.
• Translate customer requirements into actionable IT initiatives.
• Position Würth IT as a proactive and trusted solution partner.

Stakeholder Engagement

• Regularly engage with customers on-site and participate in strategic steering committees.
• Foster strong collaboration and communication with key decision-makers at all levels.

Service & Performance Management

• Ensure agreed IT services are delivered on time, within scope, and at the expected quality standards.
• Conduct service reviews and status meetings.
• Manage escalations effectively and drive sustainable solutions.

Cross-functional Coordination

• Coordinate topics across business departments, project teams, and service owners within Würth IT.
• Act as the internal driver and communicator for complex initiatives such as SAP infrastructure projects, CRM rollouts, and SFA enhancements.

Continuous Improvement

• Analyze service metrics and KPIs.
• Derive improvement measures and continuously strengthen the partnership between Würth Germany and Würth IT.

Qualifications

• Bachelor's degree in Business Informatics, Computer Science, Business Administration, or a comparable qualification.
• At least 3 years of experience in IT Account Management, Client Management, Demand Management, or a similar customer-facing IT role.
• Ideally experienced in an internal IT organization, shared services environment, or enterprise IT landscape.
• Solid understanding of IT services, project governance, Service Level Agreements (SLAs), and escalation management.
• Proven ability to communicate effectively with senior management and executive stakeholders.
• Ability to explain complex technical topics in a business-oriented and understandable manner.
• Strong sense of ownership, initiative, and customer focus.
• Fluent German and good English language skills.