IT Manager (Factory Operations & Infrastructure)

About the role

Oversee network infrastructure leadership, manage Manufacturing Execution Systems (MES) for factory shopfloor operations, and lead MIS administration—ensuring reliability, security, and alignment with business and production goals.

Key responsibilities

1. Team & Network Infrastructure Management

• Supervise, guide, and review work of the Network Engineer; set priorities, KPIs, and project timelines for network design, deployment, and maintenance
• Own end-to-end network infrastructure: LAN/WAN, switches, routers, firewalls, wireless, VPN, and network security
• Ensure 99.9%+ network uptime for office and factory environments, lead troubleshooting of critical outages
• Plan network capacity upgrades, budget for network assets, and enforce cybersecurity/access standards

2. Shopfloor IT & MES Management

• Full ownership of Manufacturing Execution System (MES) deployment, integration, maintenance, and optimization
• Bridge IT and production teams: translate manufacturing requirements into MES configurations, workflows, and reports
• Manage shopfloor hardware/software: terminals, PLC/SCADA interfaces, data collection, MES patches, upgrades, and user training
• Ensure MES data integrity, real-time production visibility, and compliance with manufacturing quality/traceability requirements
• Coordinate MES with ERP, inventory, and shopfloor automation systems

3. MIS Administration & Governance

• Serve as lead MIS Administrator: manage user accounts, access rights, security policies, backups, and system recovery
• Maintain MIS platform(s), perform system updates, monitor performance, and resolve MIS-related incidents
• Generate and publish operational/management reports; build dashboards for leadership using MES/MIS data
• Manage MIS documentation, licenses, vendor contracts, and compliance audits
• Administer related core systems: servers, storage, databases, email, productivity tools, and business applications

 4. Strategy, Projects & Compliance

• Develop IT roadmaps covering network, shopfloor IT, and MIS; align with factory expansion and digitalization plans
• Lead IT projects: MES enhancements, network upgrades, MIS migrations, and system integrations
• Manage IT budget, vendor relationships, and procurement
• Enforce IT security policies, data backup/disaster recovery plans, and regulatory compliance

About you

• Bachelor's degree or above in Information Technology, Computer Science, or related discipline
• 10+ years of relevant hands-on IT Infrastructure, systems support, or IT operations experience
• Proficiency in Microsoft 365 Administration and Windows Server/Network environments