IT Solutions Specialist

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

The Opportunity:
You as the IT Solutions Specialist are responsible for the installation, maintenance, and seamless operation of Roche Information Solutions Portfolio (RIS, e.g. including navify POC Operations, navify LAB Operations, navify LAB Advantage, Digital Pathology etc.). You ensure optimal system performance and high-quality user experience through regular upgrades and proactive technical support.

By collaborating closely with customers, you optimize the diagnostic performance of Roche instruments, reagents, and systems. This position plays a critical role in achieving the division’s financial and professional goals by providing expert support to regional representatives, product managers, and customers, while maintaining full compliance with quality and safety standards.

Please note that this is a CONTRACTOR/CONTINGENT POSITION. You will be employed by our 3rd party service provider.

Technical Implementation& Support:

• Solution Deployment: Lead the onsite and remote installation, configuration, and testing of the Roche IT portfolio.
• Troubleshooting: Provide high-level technical support for the systems and solutions of the RIS Portfolio, utilizing remote tools (e.g., Axeda) and onsite visits.
• System Optimization: Perform software upgrades and system adjustments; verify and approve the operational quality of all system equipment.
• Lifecycle Management: Monitor notifications continuously, providing timely feedback and proactive updates to customers to ensure sustainable operations.

Consultative Partnering& Training:

• Customer Advisory: Act as a consultant to senior laboratory and hospital leadership, participating in technical negotiations to align Roche’s digital offerings with customer needs.
• Training& Adoption: Conduct comprehensive onsite training for healthcare professionals; serve as a "Key User" and rollout leader for customer-facing portals.
• Account Management: Act as the primary technical support contact for assigned strategic accounts, managing complex problem escalations.
• Co-creation: Partner with customers to develop tailor-made, sustainable digital solutions.

Collaboration& Global Integration:

• Network Integration: Represent Roche Hungary in global and regional digital teams, ensuring local requirements are integrated into global best practices.
• Cross-functional Synergy: Collaborate with Sales, Service, and Marketing on digital initiatives and campaigns to enhance market presence.
• Project Management: Manage and coordinate complex IT projects with professional cross-functional support.

Administration& Compliance:

• Documentation: Maintain precise records of cases, incidents, and project progress in the CRM (Rexis) system in line with ISO and company standards.
• Governance: Strictly adhere to SOPs, MedTech, Compliance, and ISO regulations, including occupational safety and reporting obligations.
• Performance: Meet and exceed assigned KPI requirements.

Who you are:

• Education and Professional Experience BSc/MSc degree in IT, Business Informatics, Engineering, or a related field. Proven experience in a similar role (e.g., IT Consultant or Application Specialist); experience within the healthcare or laboratory diagnostics industry is a significant advantage.
• Digital Literacy: High level of IT proficiency, including Google Suite (advanced Sheets/Excel for data analysis) and the ability to navigate complex Roche software interfaces.
• Analytical Ability: Precise, focused working style with a strong capacity for analytical problem-solving and handling complex data sets.
• Business Partnering and Collaborative Spirit: A "seat at the table" mindset—capable of acting as a credible advisor to partners and stakeholders. A track record of building sustainable partnerships across functional and geographical boundaries, ideally within an agile environment.
• Language Skills and Mobility: Fluency in Hungarian and proficiency in English (written and verbal) are essential for local and international collaboration. Valid Category B Driver’s License and willingness to travel frequently to customer sites.

Please read the Data Privacy Notice for further information about how we handle your personal data related to the recruitment process: https://go.roche.com/dpn4candidates

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.