Junior Systems Administrator

Department:
Infrastructure and Cloud Services (ICS)
Location:
Tampa, FL or Remote
Summary of Duties & Responsibilities

The ICS Systems Administrator is responsible for assisting in the deployment and maintenance of BST Global’s application infrastructure systems internally, on client premises and in the AWS and Azure cloud. This includes virtual machines, data storage, data security, application services, databases, messaging and other infrastructure systems administrator tooling. The position will work with ICS systems engineers as well as the Information Services, Product and Support teams to deploy and maintain multiple BST Global applications. Interaction with BST Global clients is also required.

Essential Functions
Under immediate supervision, assist in the deployment, testing, and configuration of on-premises and cloud-based BST Global applications, storage, and server operating system environments
Provide first- and second-level support for end-user issues related to on-premises and cloud-based systems environments where BST Global applications have been deployed
Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing
Ensure CRM (external client support) and JIRA (internal tasks) are fully documented and resolved or escalated to Development or Product Management
Proactively follow up with customer issues to ensure customers’ concerns are addressed accurately and promptly
Assign, manage and delete user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application-specific user management
Under immediate supervision, ensure BST Global cloud systems are available and perform satisfactorily
Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities and other system administration tools
Perform other related duties as assigned

Team Support/Leadership – Deep commitment to working in and fostering a highly collaborative, innovative, and high-performing product team

Promote, support, and embody BST Global’s company mission, strategy and values
Foster a culture of ownership and pride for delivering the highest levels of quality and excellence
Skills & Competencies
General IT systems management in cloud and on-premises systems
Microsoft Windows 2012/2016/2019 configuration and maintenance
Microsoft SQL 2014/2017/2019 configuration and maintenance
PowerShell and similar scripting utilities
Good interpersonal, written and oral communication
General technical documentation
Ability to present ideas in user-friendly language
Analysis and problem-solving, with a high aptitude for learning
Organized, with the ability to prioritize and multi-task
Education or Prior Work Experience
AS degree (BS preferred) or equivalent industry experience in one of the following areas: computer science, computer engineering, information technology or a related field preferred
2 years minimum operational hands-on experience with IT system administration deployment and maintenance technologies
Reports To

Director, Infrastructure and Cloud Services

Number Supervised
0
Travel

0%

Classification

Non-Exempt

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Tampa, FL 33634 (Required)

Work Location: Hybrid remote in Tampa, FL 33634