Manager (Enforcement) [1-year contract]

The Job

• To ensure the proper handling of enquiries and complaints regarding trustees, service providers and MPF products;
• To supervise case officer in handling enquiries and complaints.
• To identify suspected breaches of the MPF legislation and areas of improvement for trustees and service providers and make recommendations;
• To observe and provide first-hand information and feedback regarding the trend of enquiries and complaints;
• To assist Senior Manager in monitoring and reviewing the efficiency and effectiveness of the operational systems and processes of the Complaints Section and identify, plan and implement changes and enhancements;
• To assist Senior Manager in formulating and drafting departmental operational procedures and policies;
• To supervise the preparation of management reports and statistics;
• To coach, develop and enhance the skills and expertise of the subordinates of the team; and
• To perform other duties as assigned by the Management.

The Person

• A recognized degree, or equivalent;
• Eight years of relevant experience in complaint handling or customer services, preferably gained from public organizations, sizable organizations or regulators;
• Solid knowledge in MPF system and relevant legislation is preferable.
• Good command of written and spoken English and Chinese;
• Excellent communication and report writing skills, strong analytical skills; good interpersonal, leadership and people management skills; and
• Mature, flexible, customer-oriented and able to work under pressure independently.

Remuneration Package

A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered.  The appointment will be on a two-year fixed-term contract.

To Apply

Interested candidates are invited to submit an online application. The closing date for application is 4 September 2026. Applicants not contacted for follow up within 3 months after the closing date for application may assume that their applications unsuccessful. Applications not selected for further processing may be considered for relevant openings in the future but their applications will not be retained for more than a period of two years after the closing date. For enquiries, please email at [email protected].

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at https://www.mpfa.org.hk/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement. The MPFA is an equal opportunities employer and welcomes applications from all qualified candidates.