Manager - Payroll Services India Payroll

Role & responsibilities

• Lead a team responsible for end-to-end Indian payroll processing for multiple clients.
• Manage the complete payroll lifecycle, including payroll inputs, attendance, leave, earnings, deductions, reimbursements, full & final settlement and payroll processing.
• Ensure accurate and timely payroll processing as per agreed SLAs and client requirements.
• Manage statutory payroll compliance including PF, ESI, PT, LWF, TDS and other applicable regulations.
• Review payroll calculations and statutory reports to ensure accuracy and compliance.
• Manage client relationships and act as the key point of contact for payroll-related requirements and escalations.
• Understand client requirements and ensure payroll processes are delivered as per agreed scope and timelines.
• Lead, mentor and develop the payroll team, including work allocation, performance management and coaching.
• Monitor quality, productivity, SLA and turnaround time metrics.
• Handle complex payroll issues and client escalations independently.
• Support new client transitions, payroll implementations and process migrations.
• Identify process gaps and drive improvements, standardization and automation.
• Ensure payroll data confidentiality and adherence to internal controls.
• Work closely with HR, Finance, Compliance and client stakeholders to ensure smooth payroll delivery.

Required Experience & Skills

Preferred candidate profile

• 712 years of experience in Indian payroll, preferably within a payroll outsourcing/BPO/managed services environment.
• Strong knowledge of end-to-end Indian payroll processes.
• Good understanding of PF, ESI, Professional Tax, LWF, TDS and payroll statutory compliance.
• Experience handling payroll for multiple clients is highly preferred.
• Strong team management and leadership experience.
• Excellent client-facing and stakeholder management skills.
• Experience managing SLAs, quality and payroll delivery