Operations Manager

Job Overview:

The Operations Manager will work closely with the Regional Manager to ensure a seamless journey for our patients.

The Operations Manager will be responsible for the success of the operations of the clinic. The primary role will be to provide strong focus and direction to the clinic’s employees, as well as provide solutions to day-to-day problems.

Responsibilities:

• Create and maintain a great work culture
• Be available to staff as a resource in their day-to-day tasks to ensure positive results
• Manage employees’ performance by observing performance, providing feedback, and giving recognition
• Promote and ensure the practice is successful for patients and staff
• Help to plan quarterly events and celebrations for all staff
• Review and pay invoices
• Meeting with patients in clinic to schedule procedures
• Discussing patient insurance/benefit information with patient
• Inputting information into EHR system
• Discussing pre-op/post-op instructions and questions
• Answering phones/voicemails/emails
• Collaborate with other divisions of the company as needed
• Ability to handle basic front desk functions such as check ins/check outs and creating appointments
• Review new hire resumes
• Organize new hire telephone screenings and in person interviews
• Proactively strategize and take initiative to advance the clinic
• Complete additional assignments and other tasks, as assigned

Qualifications and Education Requirements

One-year experience required for all:

· Medical receptionist:

· Customer/patient service

· Administrative experience

· Medical terminology

· Computer skills

Physical Requirements:

• Ability to sit, stand and walk for extended periods.
• Effective communicator, both in writing and speaking.

Working Conditions:

• Full-time position with typical clinic hours.
• Occasional evening or weekend shifts may be required.

· Work is performed in a clinical setting with exposure to infectious diseases and biohazardous; adherence to safety protocols is essential

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person