Penang - Client Advisor

TAG Heuer, founded in 1860 by Edouard Heuer in the Jura Mountains of Switzerland, is a luxury watch brand that is part of LVMH Moët Hennessy Louis Vuitton SE (“LVMH”), the world’s leading luxury group. Based in La Chaux-de-Fonds, Switzerland, and with four production sites, TAG Heuer has 1,900 employees and is active in 139 countries. The company is led by Antoine Pin, CEO of TAG Heuer.

For 165 years, TAG Heuer has demonstrated pure avant-garde watchmaking spirit and a commitment to innovation with revolutionary technologies. Today, the brand’s core collection consists of two iconic families designed by Jack Heuer – TAG Heuer Carrera, and Monaco – and is rounded out with the contemporary TAG Heuer Aquaracer, Formula 1, Link, and Connected lines.

Embodying TAG Heuer’s new philosophy, Designed to Win, the brand continues to build on its legacy of bold innovation, resilience, and high performance. Its prominent partnerships and brand ambassadors reflect TAG Heuer’s drive to push boundaries and perform in the moments that matter most.

With a rich history of innovation and precision, TAG Heuer remains at the forefront of the luxury timepiece industry, and we are seeking energetic Senior Client Advisors/Client Advisors to be based in our boutiques in Gurney Plaza, Penang.

Job Scope

Reporting directly to the Boutique Manager, you will be responsible for achieving and exceeding sales targets as assigned, cultivating and maintaining a loyal customer base and assisting with daily boutique operations.

Other responsibilities include:

• Inventory management and maintaining good housekeeping condition in the boutique including visual merchandising
• Provide excellent customer service by sharing product knowledge with customers and follow up closely with customers on after sales service matters
• Take ownership on the monitoring of after sales service of customer database and support in-store marketing events
• Act as a brand ambassador and uphold the brand image for TAG Heuer

Profile

• Min. 2 years of experience in (luxury) retail industry
• Experience in Watches industry is a plus
• Fluent in English (both written and spoken) with strong interpersonal skills
• Sales and result oriented
• Good team player
• Strong in customer service