Quality & Risk Administration Assistant

About the role

Heywood Rural Health is seeking a dedicated, detail-oriented professional to support our Quality & Risk Department. This role supports accreditation activities, incident and feedback management, compliance monitoring, and continuous improvement. You'll also provide administrative support, including preparing agendas and minutes, maintaining the HRH Data Hub and policy system, and sharing quality information with staff. Reporting to the Quality & Risk Manager, this position plays an important role in supporting quality, safety, and positive outcomes for our consumers and staff.

Key responsibilities

• Support accreditation activities
• Manage incident and feedback management
• Monitor compliance
• Support continuous improvement activities
• Prepare agendas and minutes for meetings
• Maintain the HRH Data Hub and policy system
• Share quality information with staff
• Provide administrative support to the Quality & Risk Department

About you

• Demonstrated interest in quality programs and enthusiasm for quality improvement activities
• Advanced computer skills
• Demonstrated attention to detail and ability to complete tasks within allocated timeframes
• Strong written and verbal communication skills, including the ability to take meeting minutes, and write effective reports and submissions
• Demonstrated ability to work autonomously and within a team, to achieve the goals and objectives of the Quality and Risk Department
• Demonstrated understanding of Just Culture principles
• Extensive experience in a similar role or a qualification in administration

About us

Heywood Rural Health strives to provide care and services to the community that are personal, safe, effective, and connected. We provide a wide range of care and services including Primary/Community Health, Acute/Urgent Care, and Residential Aged Care. We are person-centred in our approach and offer a holistic, individual service which is caring, inclusive and supportive to all. Our vision is to be committed to the health and wellbeing of our community, guided by our values of Respect, Responsiveness, Care, and Integrity.

Benefits

• Onsite accommodations upon availability
• Prime regional living – a stone's throw from Victoria's idyllic coastline
• Progressive rural health setting with a strong focus on your development
• Supportive CEO and Board
• Flexible working is supported where possible
• Salary packaging available
• Employee Assistance Program
• Workplace Coach support