Quality Manager - CS&Q Head.

Key Responsibilities:

A. Incoming Quality Control (IQC)

• Lead incoming inspection of raw materials, bought-out components, and electrical parts.
• Inspect and verify materials such as copper busbars, sheet metal enclosures, circuit breakers, contactors, relays, CTs, PTs, meters, wiring accessories, and other switchgear components.
• Verify material test certificates, inspection reports, purchase specifications, and supplier documentation.
• Ensure dimensional, visual, and functional inspection as applicable.
• Establish incoming inspection plans, sampling procedures, and acceptance criteria.
• Identify, segregate, and control non-conforming materials.
• Coordinate with purchase and suppliers for rejection, replacement, corrective action, and supplier improvement.
• Develop supplier quality ratings and conduct supplier audits.

B. In-Process Quality Control (IPQC)

• Monitor quality at all stages of manufacturing and assembly of switchgear and control panels.
• Ensure compliance with approved GA drawings, SLDs, wiring diagrams, BOMs, and customer specifications.
• Inspect fabrication, punching, bending, welding, surface treatment, painting, and enclosure assembly.
• Verify busbar dimensions, clearances, insulation, joints, torque tightening, and phase identification.
• Inspect component mounting, control wiring, power wiring, ferruling, cable dressing, and termination quality.
• Ensure adherence to approved work instructions, inspection plans, and process control procedures.
• Conduct stage-wise inspections and first-piece approvals.
• Identify process defects, implement containment measures, and drive root-cause analysis.
• Reduce rework, rejection, scrap, and production-related quality issues.

C. Production and Final Quality Control

• Lead final inspection and testing of LT/HT switchgear, electrical control panels, distribution boards, and related assemblies manufactured by the company.

• Ensure inspection and testing are carried out as per applicable standards, customer specifications, and approved test procedures.

• Supervise routine tests, including:

  • Visual and dimensional inspection.
  • Verification of wiring against approved schematics.
  • Protective conductor and earth continuity checks.
  • Insulation resistance tests.
  • Dielectrics withstand tests, wherever applicable.
  • Functional and interlock operation tests.
  • Mechanical operation and electrical control circuit checks.
  • Verification of component ratings, nameplates, labels, and terminal markings.

• Ensure appropriate calibration and validity of testing and measuring equipment.

• Review and approve inspection reports, routine test reports, and quality release documents within delegated authority.

• Ensure non-conforming panels are not released without authorized disposition and closure of critical quality issues.

• Coordinate customer inspections, third-party inspections, and Factory Acceptance Tests (FAT).

• Support dispatch clearance and ensure complete quality documentation before release.

D. Quality Management System (QMS)

• Maintain and improve the Quality Management System in accordance with ISO 9001 requirements, where applicable.
• Ensure compliance with relevant IS/IEC standards, including applicable requirements of IEC 61439 for low-voltage switchgear and controlgear assemblies and IEC 62271 series for applicable high-voltage switchgear.
• Prepare and maintain quality procedures, inspection formats, SOPs, control plans, and work instructions.
• Conduct internal process audits, product audits, and supplier audits.
• Manage customer complaints, non-conformities, corrective actions, and preventive/risk-based improvement activities.
• Monitor CAPA effectiveness and ensure timely closure of audit findings.
• Maintain traceability of critical components and inspection records.

E. Team Management and Continuous Improvement

• Lead and develop the incoming, in-process, and final quality inspection teams.

• Define responsibilities, inspection targets, and performance indicators.

• Train employees on quality standards, inspection methods, electrical safety, and workmanship requirements.

• Conduct regular quality review meetings with production, purchase, design, stores, and project teams.

• Drive root-cause analysis using 5 Why, Fishbone Analysis, and 8D methodology, as appropriate.

• Implement corrective and preventive measures to improve first-pass yield and reduce customer complaints.

• Promote a quality-focused culture across manufacturing operations.

• Audit compliance and closure of audit observations.

• Calibration compliance of measuring and testing equipment.

• Reduction in cost of poor quality.

4. Educational Qualifications

• B.E./B.Tech or Diploma in Electrical, Electrical Electronics, or Electronics Engineering.
• Additional qualification or certification in Quality Management, ISO 9001, or Quality Tools will be an advantage.

5. Experience

• Typically, 5–8 years of relevant experience in quality assurance and quality control in switchgear manufacturing, electrical panel manufacturing, or related electrical engineering industries.
• Prior experience leading IQC, IPQC, final inspection, and testing teams is essential.
• Experience with customer inspections, supplier development, audits, and electrical testing is preferred.

6. Required Skills

• Strong knowledge of switchgear and control panel manufacturing processes.
• Understanding of applicable IS/IEC standards and customer-specific quality requirements.
• Knowledge of electrical drawings, SLDs, GA drawings, wiring diagrams, and BOMs.
• Practical experience in inspection and testing of electrical panels.
• Strong problem-solving, root-cause analysis, and corrective action skills.
• Ability to manage teams and coordinate across departments.
• Good documentation, reporting, communication, and decision-making skills.
• Proficiency in MS Excel and quality reporting tools.