ServiceNow Developer

Job Responsibilities

Solution Design & Configuration

• Configure and customize HRSD modules: HR Case Management, Employee
  Center, HR Knowledge, HR Services Catalog, Lifecycle Events, Document
  Management, and COE (Centers of Excellence) data structures.
• Design and implement record producers, catalog items, UI policies, client
  scripts, business rules, Flow Designer flows, reporting and IntegrationHub
  actions.
• Build Journeys/Lifecycle Events for onboarding, offboarding, transfers, and
  other employee milestones.

Development & Integration

• Develop secure, maintainable code using JavaScript, Glide API, ServiceNow
  Scripted REST APIs, UI Scripts, and Server-side scripting.
• Integrate ServiceNow HRSD with HRIS/HCM systems (e.g. SAP SuccessFactors,
  SAP s/4HANA, Ariba), identity platforms, document e-signing, and case intake
  channels via IntegrationHub, MID Server, and REST/SOAP.
• Implement role-based access controls (RBAC), security constraints, and
  contextual security for HR data.
• Platform Governance & Quality
• Adhere to platform governance, update set strategy, source control, naming
  conventions, and coding standards.
• Conduct unit testing, peer reviews, and support UAT with HR stakeholders.
• Maintain technical documentation (design specs, data models, flow maps,
  runbooks).

Operations & Support

• Troubleshoot incidents and defects; perform root cause analysis and propose
  preventive measures.
• Optimize performance (queries, indexing, ACLs) and ensure platform health
  across HRSD applications.
• Support release management, regression testing, and upgrade readiness (e.g.
  versions: Washington, Zurich, etc.).

Collaboration & Delivery

• Work in Agile/Scrum teams, contributing to backlog refinement, estimation,
  sprint planning, demos, and retrospectives.
• Partner with Product Owners, HR SMEs, ITSM teams, and security/compliance to
  align solutions with business outcomes.
• Provide enablement to HR practitioners on case handling, knowledge authoring,
  and service catalog usage.

Education

• Bachelor’s degree in mathematics, engineering, information systems, or a
  related field

Required Skills and Experience

• 3–5+ years’ experience developing on ServiceNow, with 2+ years focused on
  HRSD/ITSM/CSM/CMDB
• Knowledge of HRSD Implementation (preferably)
• Completed ServiceNow Certifications (preferably)
• Expertise in web development (HTML/HTML5, CSS, JavaScript/GLIDE)
• Proven ability to set up ServiceNow using Business Rules, Client Scripts,
  sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Scripts to
  meet needs
• Expertise with REST/SOAP APIs to integrate ServiceNow with other IT systems
• Strong communication and collaboration skills, including the ability to gather
  requirements from internal and external stakeholders
• Strong analysis, problem-solving, and decision-making skills