ServiceNow HRSD – Business Analyst

kills: Digital : ServiceNow_Human Resource Service Delivery

Experience Required: 8-10

Mandatory Skills ServiceNow HRSD

Business Analysis

HR Case Management

Employee Service Center

Requirement Gathering & Analysis

User Stories & Acceptance Criteria

UAT / Functional Testing

Stakeholder Management

Agile/Scrum

Role Description Strong experience as a Business Analyst in ServiceNow HR Service Delivery (HRSD).

Gather and analyze HR business requirements and translate them into ServiceNow HRSD solutions.

Work closely with HR stakeholders, HR operations, technical teams, and ServiceNow developers.

Prepare BRD, FRD, user stories, process flows, acceptance criteria, and functional specifications.

Strong understanding of HR Service Delivery, HR Case Management, Employee Service Center, HR Knowledge Management, and HR Catalog.

Analyze and improve HR processes using ServiceNow HRSD capabilities.

Conduct requirement workshops, gap analysis, and process mapping.

Support UAT, functional testing, defect resolution, and production implementation.

Coordinate with development teams to ensure requirements are correctly implemented.

Provide functional support and resolve business/process-related issues.

Experience working in Agile/Scrum environments and participating in sprint planning, backlog grooming, and demos

kills: Digital : ServiceNow_Human Resource Service Delivery

Experience Required: 8-10

work location:chennai

PLS SHARE YOUR RESUME AT [email protected]