ServiceNow HRSD

Job highlights

• ServiceNow Certified (CIS HR, HRSD Professional, CSA, CAD) with 4+ years as SN HRSD BA and expertise in HR Service Portal, Case Management, Virtual Agent, Integration Hub
• Lead analysis and design of SN HRSD solutions, present global templates to stakeholders, validate requirements, support development and QA teams, and promote best practices

Job Title: ServiceNow HRSD

Location: Bangalore (Hybrid)

• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD
• At least 4+ years of experience as SN HRSD BA
• SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
• Ability to lead analysis, design work to provide solutions to business problems
• Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
• Ability to validate requirements, reason out reasons for deviations to Global Template and promote a fit-to-standard approach
• Work with business stakeholders to break down HRSD business requirements into workable SN solution design
• Support all team members with design options in service now HRSD for various topics
• Support dev team during the sprint to solve any design problem
• Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
• Share SN design related best practices
• Lead any design work related to new SN features and capability