ServiceNow HRSD Developer

We are seeking a skilled and passionate ServiceNow HRSD Developer to join our dynamic team. The ideal candidate will have a strong background in ServiceNow Human Resources Service Delivery (HRSD) and a keen understanding of HR processes. This role offers an exciting opportunity to stay up-to-date with the latest ServiceNow HRSD features and updates (Including AI Agents), and contribute to continuous improvement initiatives.

Your tasks

• Develop, configure, and customize ServiceNow HRSD applications and services including AI Agents
• Collaborate with HR and IT teams to gather requirements and design effective solutions.
• Implement and maintain HR processes, including employee lifecycle management, case management, and knowledge management.
• Ensure the seamless integration of ServiceNow HRSD with other enterprise systems.
• Provide technical support and troubleshooting for ServiceNow HRSD-related issues.
• Stay current with ServiceNow HRSD updates and new features, and implement enhancements as needed.
• Contribute to continuous improvement initiatives to optimize HR service delivery.
• Conduct training sessions and create documentation for end-users and administrators.
• Work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Your profile

• Experience in HR processes, including minimum 3 years of experience working with ServiceNow HRSD.
• Strong understanding of HR processes, such as employee lifecycle management, case management, and knowledge management.
• Experience in requirements gathering, and solution design.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with technical and non-technical stakeholders.
• Basic knowledge about Generative AI in the context of ServiceNow platform. Ideally proficiency in Now Assist including AI Agents.
• ServiceNow CIS-HRSD certification is preferred.

Key words

• ServiceNow HR Service Delivery (HRSD)
• ServiceNow Administration
• ServiceNow Configuration
• ServiceNow Implementation
• ServiceNow Consulting
• Employee Center (ServiceNow)
• HR Case Management
• HR Knowledge Management
• HR Service Delivery
• Workflow Design
• Digital Workflow Automation