Supervisor/Senior Customer Care Executive, eMPF Contact Centre

Your Role:

• Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries
• Plan and suggest the strategy to deal with complicated and complaint cases
• Execute the solution with call agents or may require calling the complainants
• Other special tasks as assigned from Manager

To Succeed Your Role:

• University graduate or at least diploma level with pension and finance experience
• At least 1 year of MPF client service experience, both in employer and member level
• Candidate with more experience will be considered as Customer Care Supervisor
• Strong MPF and related knowledge
• Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
• Familiar with checking customer profile with back-office system
• Good problem solving skills
• Fluent in English and Mandarin

What we offer:

• 14 days AL
• 17 days Public Holidays
• Birthday Leave
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Scholarship for further studies
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities