System Administrator

Company Description Breazeale Sachse and Wilson LLP, established in 1928 in Baton Rouge, is one of the oldest and largest law firms in Louisiana and the broader Southern region. With more than 70 attorneys, the firm serves a diverse client base, including individuals, start-ups, Fortune 500 corporations, governmental entities, and not-for-profit institutions. The firm is committed to legal excellence and active community involvement, with members serving in leadership roles in civic, business, and bar organizations. Breazeale Sachse and Wilson LLP leverages highly trained legal and professional staff, including Certified Public Accountants, and advanced systems and equipment to deliver efficient, client-focused legal services. The firm maintains offices in Baton Rouge, LA and New Orleans, LA.

Key Responsibilities

·     Administer and support Microsoft 365 services, including Exchange Online, Outlook, Microsoft Teams, OneDrive, SharePoint, user licensing, groups, mailboxes, and basic permissions.

·     Create, modify, disable, and troubleshoot user accounts, security groups, distribution lists, shared mailboxes, and access permissions.

·     Support Active Directory administration, including user and computer accounts, group membership, organizational units, password resets, account lockouts, and basic Group Policy troubleshooting.

·     Assist with administration and maintenance of Windows Server environments, including file servers, print servers, domain controllers, DNS, DHCP, and shared-folder permissions.

·     Troubleshoot user access, authentication, printer, file-share, workstation, and connectivity issues.

·     Assist with endpoint deployment, configuration, patching, inventory, and lifecycle management for Windows desktops and laptops.

·     Monitor system health, backup status, endpoint compliance, security alerts, storage capacity, and routine administrative dashboards; escalate issues as appropriate.

·     Perform routine server, workstation, and application maintenance, including updates, patches, reboots, and verification of successful completion.

·     Support basic network operations, including switches, wireless access points, IP addressing, DNS, DHCP, VPN connectivity, and firewall-related troubleshooting.

·     Maintain and troubleshoot firm printers, scanners, document-production equipment, conferencing equipment, and related peripherals.

·     Assist with onboarding and offboarding activities, including account provisioning, Microsoft 365 licensing, access assignments, workstation preparation, equipment recovery, and access removal.

·     Maintain accurate documentation for systems, configurations, procedures, asset inventory, user-access processes, and recurring operational tasks.

·     Work with the help desk to resolve escalated Tier I and Tier II incidents and service requests.

·     Coordinate with vendors and managed-service providers on hardware, software, licensing, telecommunications, internet connectivity, security tools, and technical support cases.

·     Follow firm policies for security, confidentiality, change management, backup verification, access control, and incident escalation.

·     Participate in IT projects, technology refreshes, office moves, application rollouts, and continuous-improvement initiatives.

Required Qualifications

·     Associate degree, technical certification, or equivalent hands-on experience in information technology, systems administration, networking, or a related field.

·     One to three years of experience in IT support, help desk, desktop support, systems administration, or a similar technical role.

·     Hands-on experience administering Microsoft 365, including basic user, license, mailbox, group, Teams, OneDrive, SharePoint, and Exchange Online administration.

·     Working knowledge of Active Directory, including user and computer account administration, security groups, permissions, password policies, and basic Group Policy concepts.

·     Familiarity with Windows Server administration, including file shares, NTFS permissions, print services, DNS, DHCP, domain services, and routine server maintenance.

·     Understanding of core networking concepts, including DHCP, Wi-Fi, switches.

·     Experience troubleshooting Windows 10 and Windows 11 systems, user-access issues, hardware, printers, Microsoft Office, and common business applications.

·     Ability to diagnose problems methodically, document findings, and communicate resolutions clearly.

·     Strong organizational and time-management skills, with the ability to prioritize competing tasks and meet deadlines.

·     Ability to manage routine responsibilities independently, take ownership of assigned work, and provide appropriate status updates.

·     Strong interpersonal, written, and verbal communication skills.

·     Commitment to confidentiality and responsible handling of firm, client, financial, personnel, and case-related information.

Preferred Qualifications

·     Experience supporting a law firm, legal department, professional-services organization, or other deadline-driven business environment.

·     Experience with  ManageEngine  products, such as Endpoint Central, ServiceDesk Plus, ADManager Plus, ADAudit Plus, Patch Manager Plus,.

·     Familiarity with Microsoft Entra ID, multifactor authentication, conditional access, identity management, and Microsoft 365 security controls.

·     Experience with endpoint-management platforms, software deployment, patch management, remote-support tools, asset management, and IT ticketing systems.

·     Exposure to backup and disaster-recovery operations, including backup monitoring, restore testing, retention concepts, and recovery documentation.

·     Familiarity with cybersecurity concepts such as least privilege, phishing awareness, endpoint protection, email security, vulnerability remediation, and incident reporting.