Team Leader - HR Shared Services

Job Responsibilities:

HRSSC HR Transaction Services

• Lead, drive and manage HRSSC HR Transaction – Employee Life on-boarding & off-boarding for enrolled subsidiaries, ensure all defined HR Transaction Services’ deliverables, KPIs and SLAs are always met.
• To sure the accurate personnel records maintained in HRIS system, payroll platforms & compliance database.
• Ensure proper use of processes and systems to deliver accurate and timely services while complying to defined policies, rules and regulations.
• Understand company business direction, work with leadership team to define and transform HRSSC HR Transaction Services into operating model that aligns with business direction.
• Review, assess and manage HRSSC HR Transaction Services Team’s productivity to ensure team members’ productivity are optimized with the right work-life balance.
• Develop / implement / standardize / enhance / streamline / harmonize HR transaction processes to achieve operational excellence.
• Explore and implement technologies / functionalities that could enable effective and efficient HR transaction processing.
• Manage and resolve issue / problem / escalations from stakeholders by identifying root-cause, developing resolutions, and deploying resolutions to address the issue / problem / escalations. Review resolutions provided by vendor and ensure issues are permanently fixed; else a feasible workaround is developed. Escalate HR Transaction Services issues / problems that cannot be resolved at operations level to leadership team to seek for immediate attention and action to resolve.
• Work with HRSSC Service Quality Control to develop and maintain proper HR Transaction Services documentations, ensure all information are reviewed, kept up-to-date and always made available.
• Continuously develop, review and update HRSSC HR Transaction Services Catalogue and Scope Of Work (SOW) to ensure HRSSC HR Transaction Services are clearly defined at-all-time.
• Attend and manage the audit exercise triggered by internal and external audit teams.
• Assess, train, coach and develop HRSSC HR Transaction Services team members to ensure knowledges and skills are retained and improved. Identify talents within HRSSC HR Transaction Services Team and ensure talents are developed.

Vendor Contract Management & Invoicing

• Monitor HRSSC vendor’s contract renewal deadlines / expiry dates to initiate timely follow-ups.
• Compliance: Ensure all contracts and related records meet current labor regulations and internal company policies.
• Vendor Invoicing: Process, verify, and track supplier invoices, purchase requests, and service related to HR programs.
• Finance Coordination: Reconcile HR-related expenses and coordinate closely with the finance/payroll department to ensure accurate ledger entries and timely vendor payments.
• Budget Tracking: Assist in monitoring operational expenditures against allocated departmental budgets.

PRIME System

• Ensure proper maintenance of PRIME System to ensure system is made available at-all-time without system defects to support business operations.
• Continuous review and assessment of PRIME System’s structure, streamline system’s structure to ensure PRIME System is user-friendly and easy-to-use.
• Continuous review and assessment of PRIME System’s functionality, work with HRIS and vendor(s) to explore and implement functions that could improve operations productivity, effectiveness and efficiency.
• Continuous review and maintenance of PRIME system’s accesses, ensured accesses are reviewed and maintained as per defined requirements and schedule.
• Work with HRSSC Service Quality Control to develop and maintain proper PRIME System related documentations, ensure all information are reviewed, kept up-to-date and always made available.
• Attend to ISMS requirements and work with HRIS to ensure all ISMS concerns are addressed.
• Attend and manage the audit exercise triggered by internal and external audit teams

Job Requirements:

• Degree in Human Resources, Business Administration, or related discipline
• Minimum of 5 years of experiences as HR Operations / HR Services / HR Transaction Services (Employee onboarding & Off boarding)
• Strong knowledge of HRMS and Time & Attendance systems
• Proven experience leading HR operational activities and working with diverse stakeholders, vendors, and regional teams.
• Strong analytical, organizational, and problem-solving skills.