Tenancy Manager - Hamilton

He kōrero mō mātou | About Us

Ka Puta Ka Ora Emerge Aotearoa is a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing and housing services. We believe that everyone can live full and rich lives in their communities of choice. In every aspect of our work, we are committed to helping whānau be the best they can be.

He Kōrero mō te Tūranga | About the Role

We are looking for an experienced and values-driven Tenancy Manager to join our Housing Services team in Hamilton.

In this role, you will manage a portfolio of transitional and social housing properties, supporting whānau to access and sustain safe, secure homes while ensuring tenancy services are delivered consistently and in line with best-practice standards.

Key responsibilities include:

• Managing end-to-end tenancy processes across transitional and social housing
• Coordinating tenancy placements, sign-ups, rent reviews, and exits
• Conducting property inspections and ensuring compliance with Healthy Homes and safety requirements
• Managing tenancy turnovers, voids, and furnished property setups
• Coordinating repairs and maintenance with contractors and service providers
• Building strong working relationships with whānau, Housing Navigators, support teams, and external stakeholders
• Ensuring compliance with legislation, organisational policies, and health and safety requirements

He kōrero mōu | About You

To succeed in this role, you'll bring strong tenancy management experience, sound judgement, and a commitment to delivering positive outcomes for whānau. You will also have:

• Proven tenancy management experience, ideally within social housing, community housing, or the property sector in Aotearoa New Zealand
• A New Zealand Certificate in Residential Property Management (Level 4) or a related qualification (desirable)
• Strong knowledge of the Residential Tenancies Act and other relevant housing legislation
• Confidence managing complex tenancy matters with professionalism, empathy, and a solutions-focused approach
• Experience supporting people experiencing mental health and other complex challenges
• A full New Zealand Driver Licence and permanent legal entitlement to work in New Zealand
• A current First Aid Certificate, including CPR, or the willingness to obtain and maintain on

Ko tā mātou mahi | We Offer

• Competitive salary of $76,240.85 - $85,990.20 per annum, depending on qualifications and experience
• Learning and development opportunities, including 5-10 days of paid study leave each year
• Three days of wellbeing leave to rest, recharge, and look after your hauora
• Staff benefits and retail discounts through our employee benefits programme
• Work-life balance, with a Monday to Friday schedule and no regular weekend work

This position will be advertised until filled, so apply today.